Location: Allentown,PA, USA
I hope you are doing well, We are looking for a Senior ServiceNow Process and Implementation Consultant for our Allentown PA, please find the below requirement for your reference. Position: Senior ServiceNow Process and Implementation Consultant Location: Allentown PA-Hybrid Experienced Senior ServiceNow Asset Management Process Consultant to lead and guide our organization through the implementation of ServiceNow's Asset Management modules. Deep expertise in ServiceNow and a proven track record of successfully leading complex IT Asset Management (ITAM) - both Hardware and Software and ITSM projects. This role is critical in ensuring that the ServiceNow implementation meets business objectives, aligns with industry best practices, and delivers measurable value. Responsibilities: Implementation Leadership: o Lead the end-to-end implementation of ServiceNow Asset Management modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM) as well as ITSM. o Serve as the primary point of contact for all asset management-related aspects of the ServiceNow implementation. o Develop a detailed implementation roadmap, including timelines, milestones, and deliverables, ensuring alignment with business goals. •Process Design & Optimization: o Collaborate with stakeholders to design and document IT Asset Management processes that integrate seamlessly into the ServiceNow platform. o Ensure that all asset management processes adhere to industry best practices and are aligned with ITIL or other relevant frameworks. o Identify opportunities for process optimization and automation within the ServiceNow platform. •Stakeholder Engagement & Communication: o Work closely with IT, procurement, finance, and other business units to gather requirements and ensure that the ServiceNow implementation meets organizational needs. o Conduct workshops, training sessions, and regular status meetings to keep all stakeholders informed and engaged throughout the implementation process. o Provide clear and consistent communication to senior leadership on project progress, risks, and any issues that arise. •ServiceNow Configuration & Customization: o Configure and customize ServiceNow Asset Management modules to meet specific business requirements, including workflows, forms, and reporting. o Ensure the accuracy and completeness of data migration into the ServiceNow platform, particularly within the CMDB (Configuration Management Database). o Develop and maintain dashboards and reports to monitor the effectiveness of asset management processes post-implementation. •Change Management & Training: o Develop and execute a change management plan to ensure a smooth transition to the new ServiceNow-based asset management processes. o Provide training and support to end-users, process owners, and administrators to ensure effective adoption of the ServiceNow platform. o Create and maintain user guides, training materials, and other documentation to support ongoing process management. •Continuous Improvement: o Post-implementation, lead efforts to continuously improve asset management processes within ServiceNow, ensuring they evolve with the organization's needs. o Stay current with ServiceNow updates, new features, and industry trends to recommend future enhancements to the platform. Experience: o Minimum of 15 years of experience in IT Asset Management and ITSM with significant experience in implementing ServiceNow Asset Management solutions. o Proven track record of leading successful ServiceNow implementations, specifically in the ITAM and ITSM domain. o Extensive experience in process design, optimization, and management within ITSM frameworks. Sriram Chaganti Sr. Talent Acquisition Specialist Direct: 614-###-#### Ext: 289 | Fax: 866-###-#### E-mail: LinkedIn: