Senior Specialist, Partner Integrations
: Job Details :

About the Team

At DoorDash, we believe that our Merchants are the driving force behind our marketplace. Our Partner Integrations team is dedicated to their success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. With our API Platform, we manage store, menu, and order data in real-time, serving hundreds of integrators and powering thousands of merchants. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess.

About the Role

DoorDash is looking for a Senior Specialist who will manage and optimize integrations with third party point-of-sale systems and aggregators used by our top restaurant partners. Externally, you'll serve as the Technical Account Manager representing Integrations at DoorDash. Internally, you'll strategize with our cross-functional DoorDash teams to build & operate world class integrations. This will include technical project management, go-to-market initiatives, data analysis, issue triaging, and client relationship management. You will report into a Manager on our Partner Integrations team. This team is a part of DoorDash's Merchant Strategy & Operations organization.

You're excited about this opportunity because you will…

• Own the success of our restaurant integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders.
• Identify, resolve, and escalate day-to-day integration-related issues.
• Serve as the voice of DoorDash in managing external relationships with our point-of-sale partners, leading implementation and process improvement.
• Partner with product, engineering, and growth operations to discover & drive opportunities for improvement that come from data analysis and merchant insights.
• You'll help define the integrations roadmap in collaboration with other product and operations owners.

We're excited about you because…

• You're a problem solver - You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan.
• You're a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally.
• You are detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech.
• You're a project manager - You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once.
• You are analytical – You are able to interpret complex data and synthesize it into business insights that drive product prioritization.

Qualifications

• 2+ years of experience leading technology integrations / implementation with partners.
• Demonstrated technical knowledge of integrations, APIs and webhooks.
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
• Hands-on working SQL experience to troubleshoot and self-serve.
• Excellent written and verbal communication skills.
• Bachelor's degree required.

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

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