Senior Store Leader
Kate Spade
Livermore, CA, US
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more.
Job Title: Senior Store Leader (Manager)
Primary Purpose:
The successful individual will leverage their proficiency in retail to…
Client & Service Expert:
- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients.
- Development of business driving initiatives that build repeat business or attract new customers.
- Ensure each associate is actively utilizing their client book to generate increased sales.
- Ensure team compliance with all clientele standards and thank you note policy.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, providing consistent coaching on sales training processes.
Leadership Presence/Steward of Talent:
- Achieve financial success through improvement of measurable statistics that positively impact store performance.
- Hire, train, and motivate a qualified sales team.
- Provide specific development for the assistant manager and supervisor.
- Perform annual performance evaluations with quarterly reviews of employee goals.
- Network and create positive relationships in the community that result in business generation.
- Attend, on average, two annual company management meetings.
Building Brand Equity:
- Understand and communicate the Kate Spade New York brand aesthetic and philosophy.
- Ensure visual merchandising directives are implemented efficiently.
- Analyze and react to business trends regarding assortment.
- Communicate customer feedback and quality issues to improve customer service and sales.
Operational Excellence:
- Perform and supervise store opening and closing procedures.
- Conduct regular store meetings to ensure accurate communication with employees.
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage.
- Supervise operational responsibilities to ensure timely processing of markdowns and inventory.
- Oversee loss prevention policies to ensure compliance.
The accomplished individual will possess:
- Professional sales development and exceptional interpersonal skills.
- Strong leadership qualities and effective communication skills.
- Ability to analyze selling reports and identify business trends.
- Comfort in making decisions and mediating conflict.
- Proficient in Windows-based software such as Excel, Word, and Outlook.
An outstanding professional will have:
- Minimum 3 years' experience in luxury goods or a comparable retail environment.
- Bachelor's degree in related field preferred.
Physical requirements:
- Available to work store schedule, including evenings and weekends.
- Standing for extended periods of time.
- Able to safely lift boxes up to 50 pounds.
- Comfortable climbing ladders.
Our Competencies for All Employees:
- Courage: Provides direct feedback; faces up to people problems quickly.
- Creativity: Generates new ideas; makes connections among unrelated notions.
- Customer Focus: Dedicated to meeting customer expectations; builds effective relationships.
- Dealing with Ambiguity: Effectively copes with change and uncertainty.
- Drive for Results: Exceeds goals consistently; is bottom-line oriented.
- Interpersonal Savvy: Relates well to all kinds of people; builds constructive relationships.
- Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement.
Our Competencies for All People Managers:
- Strategic Agility: Anticipates future consequences and trends accurately.
- Developing Direct Reports and Others: Provides challenging tasks and holds development discussions.
- Building Effective Teams: Creates strong morale and spirit in their team; fosters open dialogue.
Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position.
Americans with Disabilities Act (ADA)Ensure all your application information is up to date and in order before applying for this opportunity.Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
Nearest Major Market: San FranciscoNearest Secondary Market: OaklandJob Segment: Retail Manager, Store Manager, Shipping and Receiving, Outside Sales, Retail, Operations, Sales
#J-18808-Ljbffr