Location: Rolla,MO, USA
Hiring Department
Student Financial Services
Job Description
The goal of the Student Financial Services office is to serve and support Missouri S&T students and their families by providing accurate and timely information and provide quality customer service to the campus community. This position must gain a thorough understanding of PeopleSoft Student Financials to offer help to students and parents regarding all financial aid and billing activities. An understanding of the campus organizational structure and policies is needed to assist with questions received or route to the proper person or department.
* Primary contact for SFS counter traffic, daily phone inquiries, and email correspondence received from students and parents
* Process past student collection efforts, coordinating with external collection agency and creating payment plans for students no longer with the university
* Conduct reviews of bankruptcy accounts, and process revenue collected from the Missouri Debt Offset Program
* Process refunds of student accounts with a credit balance
* Coordinate release of refunds for athletes with NCAA compliance officer in Athletics
* Review student accounts slated for refund for accuracy of enrollment and release of transcripts; Review for accuracy and adjust holds timely
* Post mail payments in Student Financials
* Manages Escheatment process and Employee tuition assistance and dependent tuition assistance
* Prepare and send communications to students receiving a refund from federal sources that have a past term balance; Students are identified during the refund process
* Process return check items, paper or online, to include notification of student and preparation of journal entry for departmental returns
* Monthly reconciliation of Return Check clearing
* Perform balancing and reconciliation of petty cash and travel funds internally and with external departments
* Performs other job-related duties as assigned
Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
Three to five years of accounting experience or collection experience.
Anticipated Hiring Range
The anticipated hiring range for this position has been established as $18.61-$26.34 hourly.
Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: GGS 8
University Title: SENIOR BUSINESS SUPPORT SPECIALIST
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call Human Resources at 573-###-####.
To request ADA accommodations, please call the Office of Equity & Title IX at 573-###-####.
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