Location: Iowa,LA, USA
Job Duties and Responsibilities:
* Handle end-user support calls or tickets; work directly or indirectly with customers to supply services and help resolve user issues.
* Provide continuing customer support via electronic means, telephone calls, on-site training, and/or by conducting periodic user meetings.
* Develop and maintain accurate documentation of customer interactions.
* Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
* Assist in testing updates of the software per changing government regulations, client needs, and technological advances.
* Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software limitations.
* Aid in supporting and training customers on electronic records management.
What We Are Looking For:
* Proven success where frequent customer interaction and support was a requirement.
* Detail oriented with ability to perform deep dives and ascertain core reasons for customer challenges.
* Quick study and detailed note taker
* Demonstrated ability to prioritize work tasks and adapt to changing requirements.
* Be able to work both independently and as part of a team.
* Comfortable expressing ideas and opinions in a respectful manner.
* Enjoys learning and embraces new challenges (dynamic workplace).
What Will Help You Stand Out:
* Familiarity with Real Estate Tax and Financial process for County Auditors and Engineers in Iowa.
* Intimate knowledge of GAAP (General Accepted Accounting Principles), Fund Accounting, and DOT accounting
* Familiarity with Document Locator
* Experience as an end user of the Solutions Vision product and services OR working in local government operations (counties, cities, municipalities).
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