senior support specialist
: Job Details :

senior support specialist.

+ greensboro , north carolina

+ posted october 8, 2024

**job details**

summary

+ $28 - $31 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1068370

job details

job summary:

Randstad Digital is seeking an experienced Support Specialist for an exciting opportunity in Greensboro, NC. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. Senior IT Support Specialists are assigned support tasks via the ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to drive continuous improvements to IT services.

location: GREENSBORO, North Carolina

job type: Contract

salary: $28 - 31 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

+ Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards

+ Become a well-rounded member of the onsite team by being able to perform multiple functions within the group.....1st level support functions.

+ Perform delivery and support work according to standard methods and processes

+ Execute time critical support of industrial IT solutions

+ Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases

+ Use delegated authority from global operations teams to manage local infrastructure solutions

+ Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.

+ Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.

+ Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)

+ Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote

+ Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.

+ Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.

+ Ability to produce documentation for Knowledgebase solutions

+ Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.

Requirements:

+ Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training, and experience that provides the required knowledge skills, and abilities.

+ Two years' experience in an Engineering/Manufacturing Environment.

+ Ideally at least 5 years experience in a Help Desk and support environment.

+ Five years of IT experience in onsite IT support including hardware, software, and network support is preferred

+ Preferred certifications (at least 2 is strongly encouraged) - A+, Network+, MOS - (Microsoft Office Specialist), or DCSE - (Dell Certified System Expert)

+ Experience working in a highly matrixed organization.

+ Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.

+ The ideal candidate will be highly motivated with a sense of urgency.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Desktop Support (5 years of experience is required)

+ Desktop Support (5 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.