OverviewThis is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve, and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.We are seeking a Senior Business Systems Analyst with extensive banking experience in fraud prevention, and detection solutions. This role leads analytical efforts, writing specifications, developing solutions, and serves as a technical expert for fraud systems within the bank. Additionally, this role acts as a key resource for broader business units and cross functional teams with a potential to lead a team. Responsibilities
- Analyze and translate complex business requirements into a functional system design document.
- Convert application designs into data model and data mapping specifications.
- Technology and system related analysis using knowledge of current applications, interfaces, and data structures to recommend solutions and provide input.
- Facilitate and participant in design and white-boarding sessions to ensure prioritized business needs are met within Bank's standards.
- Prepare and present subject matter knowledge, analysis, options, solutions in both written and presentations to internal and external audiences.
- Apply advanced data analysis skills to understand detailed data flows between the systems.
- Apply knowledge of future technology and system trends to solve for current and future business needs.
- Configure systems and develop expertise in system functionality and design.
- Understand points of interaction and impact on other systems across the enterprise.
- Understand client needs and pain points; recommend enhancements to release tracks.
- Assist in developing and executing test scripts.
- Assist in developing training materials for system functionality.
- Assist with performing applications changes and configurations.
- Manage the installation of application software patches and upgrades.
- As a system owner, oversee the end-to-end health and maintenance of assigned systems, including tactical vendor management.
- Provide leadership and support for system production issues, change requests and maintenance.
- Manage end-to-end from idea to delivery of enhancements and changes to the systems.
- Regularly provide guidance and direction to other team members.
QualificationsBachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational SupportPreferred:
- Prior financial services or banking experience.
- Demonstrated expertise in business requirements elicitation, translating them into functional and non-functional requirements, solutions design, story writing, test planning and change management.
- Understanding of systems integrations using API/Microservices.
- Strong SQL skills - Ability to write complex and effective SQL queries.
- Experience in industry leading fraud detection, prevention, and analytics solutions.
- Experience in payments domain (ACH, Checks, FedNow, RTP, Wires, ISO, etc.,) is a plus.
- Experience in SDLC and Agile methodologies.
#LI-XG1First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: