Location: New York,NY, USA
Job Title: Sr. Systems EngineerLocation: Tekscape Office, NYCTravel Required: As needed to client sitesTerm: Full TimeSalary: $100k - $140kReports to: Director of Cloud and Infrastructure TechnologiesAbout Tekscape:Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers' deep technical knowledge and leveraging our strategic relationships with the world's leading cloud providers, We work in a collaborative environment that fosters and rewards innovation. Tekscape excels at supporting companies globally with information technology solutions. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.Job Description:The role provides systems engineering expertise in the deployment, migrations, and delivery of our client's on-prem and cloud infrastructures. The role expects intermediate networking and cloud computing skills within the framework of VMware, Microsoft Active Directory, Private Cloud, Azure, and AWS public cloud platforms. S/He will have a solid understanding of cloud computing and technology systems and platforms and experience delivering and migrating applications to multiple Cloud platforms. This is a “HANDS-ON” System Engineering role..Responsibilities & Day-to-Day Tasks:Responsible for the technical delivery and implementation of systems related to development, implementation, integration, and migrations of Public/Private Cloud services.Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades for prem or public cloud resources.Discover, design, and execute Office365 email migrations from on-prem Microsoft Exchange platformResponsible for closing out scheduled service and project tickets in ConnectWise PSA platform accurately and on time.Diagnose and resolve complex network issues, including connectivity, latency, and performance problems.Intermediate networking capabilities, own customer networks including but not limited to firewall and switching environments. Working alongside our dedicated network team if necessary for escalation or architecture.Manage Servers, Storage, and virtualization environmentsProvide advanced support of Active Directory such as Domain Controller upgrades/Additions, Group Policy creation, software deployments, network policy maintenance, and certificate managementCollaborate with, and act as a tier 3 escalation point for Technology Managers, Service Desk, Engineering, and other client support teamsDocument processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)Audit undocumented client environments and provide technical recommendations based on findingsApply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO/Okta Multifactor Authentication (MFA) servicesPerform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediationInterface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-MalwareParticipate in professional services' project status calls and in the on-call rotation for technical services support/Help Desk.Serve as the primary point of contact for assigned customers, establishing, and nurturing strong, long-standing relationships. Understand and anticipate customer needs, providing proactive solutions and recommendations.Required Skills and Experience:Minimum of 5+ years of experience with designing, delivering, maintaining, troubleshooting, and supporting various network and cloud environments (Private, Public, Multi-Cloud – AWS/Azure)Hands-on experience installing, maintaining, and troubleshooting multiple Microsoft Windows server environments of at least 50 users (Windows Server 2008 – 2022)Experience maintaining and troubleshooting an Exchange email environment (Exchange Server 2010 – 2019)Solid understanding of Office365 migrations and go-lives from MS Exchange platforms and On-Prem to Azure MigrationsSolid understanding of hardware, software in Windows and Mac OS environmentStrong knowledge of Microsoft Windows and Mac server technologies (2008 and up)Hands-on experience maintaining and troubleshooting a VMWare Environment with at least four (4) hosts, vCenter, & vRealize Operations suite, vSANHands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Meraki, and Palo Alto Networks.Solid understanding of Network protocols in relation to systems requirements, able to effectively troubleshoot general network issues.Proficiency with systems protocols and services such as TCP/IP, AD, DHCP, DNS, DFS, 2FA, Group Policy, ADSS, SMB/CIFS, VPNAbility to manage and create filtering rules on SPAM filters such as Mimecast or ProofpointSolid understanding of backup solutions such as Veeam or AcronisProficient in design and environment documentationA positive sales enabling attitude and curiosity for learning new technologyExcellent written to and verbal communication skills applicable to a customer service facing roleExcellent planning and organizational skills, as well as sound, independent judgmentPluses:Experience installing SAN Storage and configuring it with VMWare / Hyper VExperience with Converged and Hyper-Converged TechnologiesExperience maintaining and troubleshooting a VMWare Horizon infrastructurePrevious experience working within ConnectWise (Automate) ecosystemScripting/Automation abilityMicrosoft, VMWare, and Cisco certificationsKey Performance Indicators (KPIs):Client satisfaction rate of 90%Annual KPI of 1700 engineering hours (142 Monthly)Service Ticket & Time Compliance Policy adherence of 95%Tekscape employees enjoy the following benefits:Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA)Paid Parental Leave (NYS Paid Family Leave)401(k) plan with matching company contributionVacation/ Paid Time Off / Sick Leave / Floating HolidayProfessional Development ProgramsEmployee Referral ProgramsCorporate-Branded Swag & MOREWe are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.Powered by JazzHR