Senior Systems Engineer (Managed Services)
: Job Details :

As one of the fastest-growing Managed Service Providers, we proudly serve a diverse range of SMB clients, including medical practices, insurance companies, financial institutions, and nonprofits. Our service offerings span Managed Services, IT Consulting, Cybersecurity, and Cloud Solutions, providing a dynamic and rewarding work environment.

We are currently seeking a Senior Systems Engineer (Managed Services) to join our team and deliver exceptional, white-glove support to our clients. This role offers exposure to a wide array of technologies, including virtualization, cloud solutions, networking, and Windows systems. This will be primary remote with 10 to 20% client visits.

At our company, we value work-life balance and prioritize the well-being of our employees. We believe in fostering career growth, offering clear paths for advancement, regular salary increases, and covering certification costs upfront to help you stay ahead in the industry. If you have experience working for an MSP and are eager to gain more backend system administration exposure, this is an ideal opportunity to rapidly progress your career in a supportive and thriving environment.

Responsibilities:

• Provide IT support for Microsoft's core business applications and virtual environments on Azure and VMware.
• Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure.
• Implement and support remote access solutions like VPN and Microsoft Intune.
• Maintain remote monitoring and management systems and computer systems and network infrastructure.
• Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security.
• Improve customer satisfaction through effective communication, escalation of unresolved issues, and teamwork.
• Document internal processes and procedures and track time and expenses in ConnectWise.
• Stay up-to-date with current and emerging technologies.

Requirements:

• Experience working for a Managed Service Provider (MSP) - must have requirement
• Open only to candidates based in Houston, TX. The role is primarily remote but local residency is essential

Benefits:

• Certification reimbursement
• Career development and formal training
• Health/Vision/Dental - 100% covered
• Yearly raises and promotions
• Matching 401(k), profit-sharing and medical coverage is provided.
• Car/ mileage reimbursement