Do you love a culture of fun, challenge, and growth with a laser focus on client experience?
Do you have a keen understanding of business technologies and how to maximize their efficiency for users?
Do you strive for excellence and thrive in a team-based environment?
Do you love to challenge yourself while helping motivate and mentor others?
Are you tired of spinning your wheels and want to work in an environment that wants and needs you to succeed?
If all of this applies to you - you want a career at TotalCareIT!
TotalCareIT is a growing Managed Services Provider in Melbourne, Florida, looking for amazing people who wish to be an important part of creating something great. We believe in teamwork and want team players. We have an immediate opening for an experienced
Senior Systems & Network Engineer
If youre a talented IT professional ready to advance your career, wed like to talk to you! This challenging and rewarding opportunity will expose you to the latest technologies across our broad client base. The position will allow you to utilize your technical expertise and outstanding customer service while being part of a highly skilled team, all while growing technically and professionally.
WHY SHOULD YOU JOIN TotalCareIT?
- You will work with an incredible team of dedicated IT Professionals
- This opportunity will expose you to various projects and the latest technologies that will allow you to learn and evolve your IT skills and business acumen.
- We recognize and reward talent.
- We invest in our employees professional growth, making them more knowledgeable and valuable.
- Our employees are constantly encouraged and challenged to take their careers to the next level.
- Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team.
- We have a strong business plan, clear objectives, and a team fully aligned with our mission to help us get there.
- Our leaders have the vision, passion, and experience to continue driving our company forward, making TotalCareIT an exciting workplace.
- You'll be part of a winning team and enjoy a great work environment and culture!
To the Successful Candidate, we offer:
- A competitive salary commensurate with experience
- Unlimited reimbursement for continued education in technology. The better you become, the better we become.
- Professional advancement and your road map to the future will be discussed and tracked with your manager on each and every quarterly review.
Our Senior Systems & Network Engineer is responsible for assisting and supporting the IT infrastructure for our technology-driven clients located primarily throughout Brevard County. This position requires impressive Customer Service skills, a well-rounded technical background, strong business intuition, excellent communication skills, and the ability to communicate professionally at all levels of the corporate structure.
The Senior Systems & Network Engineer MUST
- Be Positive and provide fantastic customer service to our clients and staff
- Strive for Personal Accountability
- Take direction and constructive criticism with a positive can do attitude
- Communicate effectively utilizing various mediums, including phone, email, and a service ticketing system.
- Effectively document time and client IT environments, applications, and resolution steps in our document management system
- Collaborate with other team members to resolve IT issues and escalate matters when needed
- Pay attention to detail and complete tasks per defined process
- Design, scope, plan, and execute complex technology projects in a professional and timely manner
- Ensure all Service Level Agreement Targets are met
- On a rotation basis, provide after-hours Customer Support.
- Travel to client sites to provide IT service if needed/ assigned
- Learn our companys way of delivering world-class service to ensure alignment with our team, including our technologies, processes, and metrics for success
- Have a flexible attitude, be creative, and have fun!
QUALIFICATIONS
- The successful candidate must have at least 5 years of hands-on experience managing business-class network infrastructure.
- One or more technical certifications
Technical Experience:
- Remote Experience managing/troubleshooting Microsoft server OS
- Proficient with Entra and Active Directory administration and Group Policy management
- Proficient with PowerShell scripting
- Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
- Proficient in managing and configuring Hyper V
- Proficient in configuring/troubleshooting Fortinet Firewalls
- Proficient in configuring/troubleshooting network switching, including VLANs
- Experience with Backup/Disaster Recovery with Datto
- Experience with Datto RMM and other remote management tools
Key Soft Skills:
- Strong Communication Skills
- Awesome Customer Service
- Passionate about documentation, standards, and process
- Live and die by checklists
We are an Equal Opportunity employer. Please apply here; no calls or emails.