At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as our new Senior Systems Technician - Service! Location: Poughkeepsie, NYSummary: At Vector, our team is brought together by a passion for providing premier intelligent security solutions to our clients. This is what empowers our team to make decisions ensuring the customers best interest is at the core of our service. Do you enjoy servicing advanced security solutions for customers? Do you thrive on challenging yourself to stay informed of trends in the security industry? If so, this may be a great career choice for you! As a Senior Systems Technician - Service, you'll be tasked with servicing more complex security systems in residential and commercial customer settings. You'll work closely with our outside sales team to ensure our customers receive the highest level of professional care from start to finish. Our goal is to give each customer a personalized experience tailored to their specific needs, and you'll play an important part in that experience. Career progression is important to us at Vector, so expect to be challenged to learn new things on a daily basis. What You'll Do:
- Service residential and commercial solutions, including wired and wireless systems.
- Perform commercial fire inspections
- Actively participate in company initiatives such as securing referrals and upselling.
- Provide exceptional customer service.
- Provide positive reinforcement of programs and initiatives to peers.
- As new products/solutions are introduced, serve as mentor to junior technicians and share learned technical information to improve individual and branch capabilities.
What You'll Need:
- High School Diploma or equivalent
- 3 - 5 years of field experience or equivalent education or certification (preferred)
- 1 - 2 years of security industry experience (preferred)
- Valid Driver's License
- Performs task with minimal errors
- Working with Hand Tools/Ladders/Drills
- Attention to Detail
- Thought Provoking/Team Player
- Excellent Customer Service skills
- Excellent Communication skills
- NICET Fire Level I (preferred)
- Ability to climb ladders 6 ft. or greater; comfortable working in enclosed spaces
What You'll Get: We offer a Total Rewards package including:
- Competitive compensation with incentive eligibility
- Medical, dental, and vision coverage
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401k retirement savings plan
- Flexible Spending Account
- Paid time off for vacation, sick days and floating holidays
- Tuition reimbursement
- Employee Assistance Program (EAP)
About Us: We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our Values:
- Win as a team.
- Do the right thing.
- Make a difference every day.
- Get it done.
- Think big.
If you share these ideals, we'd love to hear from you! Vector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)