Senior Technical Specialist Apply locations Boston, Massachusetts Time type Full time Posted on Posted 2 Days Ago Time left to apply End Date: January 10, 2025 (4 days left to apply) Job requisition id JR24111298 The opportunity We are seeking a highly skilled and experienced Meeting Technical Specialist to join our Enterprise Technology Services (ETS) group. This group is responsible for the delivery of all technology infrastructure services worldwide, including data processing centers, networks, mainframes, servers, and end-user technology. We are looking for a candidate with a proven technical background and experience in audio and video production. This involves tasks such as scheduling, equipment setup, and operating cameras, lights, and audio equipment. They will also have in-depth knowledge of various systems, platforms, services, hardware/software, and audio and video technology. Responsibilities
- Manage and support the production of live-streams and events
- Monitor complex and high-visibility meetings
- Respond to special escalations for high-priority meeting support
- Resolve escalated meeting scheduling and room reservation issues
- Assist with testing of video conferencing and audio/video equipment during new room setups and relocations
- Respond to support requests received via trouble ticketing system, email, and SMS alerts
- Fix and resolve technical issues related to video conferencing and audiovisual equipment
- Participate in the development and implementation of new Meeting Technology and audiovisual initiatives. How will you create impact? In this role, you will have the opportunity to work with a dynamic and collaborative team, and to make a significant impact on the delivery of technology services to our global organization. If you are a creative problem-solver with a passion for technology and a track record of delivering high-quality results, we encourage you to apply for this exciting opportunity. What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking for
- Bachelor's degree in Computer Science, Information Systems, Television, Broadcasting, or a related field
- Minimum of 5 years of experience in a technical support or technical customer service position
- Minimum of 5 years of experience with implementation, administration, and support of audiovisual and other broadcast technologies
- Experience with video conferencing and other related hardware and software is an asset
- Experience with video recording/streaming solutions, video and audio editing, and production
- Knowledge of networking and video/VoIP protocols and their implementation
- Experience with resolving systemic and end-user issues in a VoIP/video network in a customer-facing environment What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities. Our commitment to you
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. Primary Location: Boston, Massachusetts Working Arrangement: Hybrid Salary range is expected to be between: $86,325.00 USD - $155,385.00 USD If you are applying for this role outside of the primary location, please contact ...@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Know Your Rights: Family & Medical Leave - Employee Polygraph Protection - Right to Work - E-Verify - Pay Transparency Company: John Hancock Life Insurance Company (U.S.A.) #J-18808-Ljbffr