Location: Rochester,NY, USA
A Day in Your Life at MKS: You will provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. In this role you will report to the manager of technical support.
You Will Make an Impact By:
* Documentation (40% of time)
* Create/write technical memo, service bulletins, and training material.
* New Product Development (30% of time)
* Participate in engineering project meetings regarding new products and provide feedback on serviceability and field concerns.
* Review Test procedures and Process details to provide feedback to Engineering.
* Perform qualification of new or upgraded Test Stations
* Technical response/support (15% of time)
* Provide technical support to customer, Field Service, Sales, and Service technicians by answering technical questions, troubleshooting and resolving problems via phone, email or in-person
* Interpret customer issues, report design concerns, reliability or maintenance problems to Engineering team
* Work with engineering, reliability and manufacturing to assure corrective action for failed components
* Training (15% of time)
* Provide training on new and existing products to Field Service Engineers, customers or Technicians in Service Depots
* May be involved in customer installation and training programs
* Travel Requirements: Up to 15% of Travel is required.
Skills You Bring:
* Bachelor's Degree (preferably in electrical engineering) OR 4 years of related experience
* 5+ years of related experience
* Skilled in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
* Good communication skills able to prioritize and follow through task
* customer oriented
Preferred Skills: (Optional)
* Agile experience
* Oracle experience
* Troubleshooting Electronic circuits
Physical Demands and Working Conditions:
* Perform activities such as sitting, standing, or typing for extended periods of time
* Ability to remain in a stationary position for 25% of the time
* Ability to observe documents and details at close range (within a few feet of the observer)
Compensation and Benefits:
Pay Range: $75k - 85k is range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.?At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be U.S. persons. U.S. persons are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be U.S. persons. U.S. persons are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Instruments, Inc. and its affiliates and subsidiaries ( MKS ) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: ...@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role