Senior Technical Support Engineer (Remote) - Elect
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Requisition #: 15513Our Mission: Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.Innovate With Ansys, Power Your Career.Summary / Role PurposeJoin the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and Ansys.This position is not eligible for immigration sponsorship.Key Duties and Responsibilities* Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys Electronics and Electromagnetic software tools ( HFSS 3D Layout and SIwave) for PCB applications.* Develop subject matter expertise and specialization on Ansys simulation products and SI/PI applications.* Deploy and exploit the full Ansys Technical Support Toolset to complement your own engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys products.* The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers' problems* Ensure customers' ability to get accurate answers faster than a human-only system, resulting in high Ansys customers' satisfaction.* Share your extensive knowledge and experience by creating & updating content for your Primary Focus Area to ensure the most relevant help and information is available for customers and internal colleagues.* Create and execute repeatable workflows for data capture, processing, and deployment for support through the Ansys Technical Support Toolset.* Lead and initiate team projects (e.g. content creation, process deployment, etc.).* Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.* Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.* Participate in other strategic team and company initiatives, on an as needed basis.Minimum Education/Certification Requirements and Experience* Required education and degree type: BS or MS or PhD in Electrical/Electromagnetic Engineering or related field* Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0* Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages* Product expert in one or more Ansys Electronics or Electromagnetics based simulation tools* Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English* Strong organizational and time management skills, possesses a sense of urgency* Projects a professional image and demonstrates business acumen, driven to succeedPreferred Qualifications and Skills* Preferred education and years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3* Experience with application of electromagnetic simulation for package, board, system level modeling is a plus* 3 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated* Ability to travel domestically up to 10% of timeAt Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.Our Commitments:* Amaze with innovative products and solutions* Make our customers incredibly successful* Act with integrity* Ensure employees thrive and shareholders prosperOur Values:* Adaptability: Be open, welcome what's next* Courage: Be courageous, move forward passionately* Generosity: Be generous, share, listen, serve* Authenticity: Be you, make us strongerOur Actions:* We commit to audacious goals* We work seamlessly as a team* We demonstrate mastery* We deliver outstanding resultsINCLUSION IS AT OUR COREWe believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYSAt Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.At Ansys, it's about the learning, the discovery, and the collaboration. It's about the what's next as much as the mission accomplished. And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.CREATING A PLACE WE'RE PROUD TO BEAnsys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).For more information, please visit us atAnsys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.