Senior Telecommunications Engineer II
: Job Details :

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we investin the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world's leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don't just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including more than 3,500 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Senior Telecommunications Engineer II is responsible for operations, maintenance, and supporting the global Kirkland & Ellis telecommunications systems, infrastructure, and related technology. Resolve complex technical issues related to system availability, performance, and end-user experience. Provide direct support to other infrastructure and application teams as it relates to telecommunications as well as third-level support for end-users. Manage the escalation of issues to other third-level support teams and vendors. Perform the necessary research, analysis, design, and implementation of telecommunications systems and services that will ensure the maximum availability, reliability, and performance of the infrastructure to meet all business requirements. Must have solid, functional, hands-on experience with the Avaya Aura Platform and Microsoft Teams.

Essential Functions (This list is not exhaustive and may be supplemented and changed as necessary.)

• Maximize reliability, functionality, and integrity of telecommunications networks, systems, and services by performing traffic engineering, capacity planning, and problem trend detection and resolution.
• Develop, implement, and monitor methodologies for analysis, installation, and support of SIP voice communications.
• Interface with vendor support service groups (local, long distance, etc.) to ensure proper escalation during outages or periods of degraded system performance and communicate status of network problems, resolutions and events that impact system availability.
• Monitor user support request escalations to the team by email, phone, or our IT Service Management system. Triage, investigate, and address identified issues.
• Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors.
• Design telecommunications solutions, which implement standards and performance requirements to maximize reliability, functionality, and integrity while minimizing costs and cycle time.
• Design telecom infrastructure and related systems to meet security requirements.
• Perform administration of the firm's telephone and voicemail system, which includes system programming, moves, adds, and changes.
• Implement technology/systems integration and acceptance testing.
• Implement requested changes with a strong emphasis on meeting established service levels.
• Implement the transfer of business and technology knowledge to those in the support role.
• Interact with business partners to research and identify alternatives, which will provide cost savings and/or increased operating efficiencies.
• Communicate problems and problem resolution plans with staff and superiors.
• Communicate with all areas to ensure efficient and effective handoff of problems and when transitioning the project to the support staff.
• Participate in the on-call team rotation which requires 24x7 availability to respond and actively work on escalations.

Qualifications & Requirements

Education, Work Experience, Skills

• Minimum of 8+ years of similar previous work experience required.
• A vast knowledge of industry-wide telecommunications systems, networks, and services with a heavy emphasis on the Avaya Aura Platform and Microsoft Teams required.
• Certifications in ITIL and/or Project Management strongly preferred.
• Bachelor's degree in networking, computer science or relevant discipline preferred.
• Experience with Microsoft Teams Click to Call and/or Direct Routing preferred.
• SSO certificate management required.
• Comprehensive experience troubleshooting complex systems.
• Professional knowledge of Windows Server OS, Linux, networking, and SIP routing required.
• Strong oral and written communication skills, with the ability to communicate to all levels of staff.

Technologies/Software

• Avaya System Manager
• Avaya Session Manager
• Avaya Session Border Controller
• Avaya Communication Manager
• Avaya Aura Device Services
• Avaya Workplace for Windows and iOS
• E911
• Microsoft 365 - Teams
• Microsoft Windows Server
• VMware

Certificates, Licensures, Registrations

• Avaya Enterprise Solutions, M365, and Microsoft Teams highly valued.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, as well as iPhone and Citrix for remote access.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click Apply Now.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.