OverviewAll potential applicants are encouraged to scroll through and read the complete job description before applying.
As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, empowering your clients with the knowledge and tools they need for seamless transitions of care. You'll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.
Compensation:$25.46 - $31.86 Hourly
What We Provide:
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, including Medical, Dental, Vision, Life, and Disability
- Employer-matched 401k retirement saving program
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement and CEU credits
What You Will Do:
- Understand and discuss the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to another level of care setting.
- Work closely with the Care team to monitor and track client progress. Prepare detailed, accurate, and timely documentation.
- Facilitate periodic case record reviews and case conferences with the Care team for assigned clients.
- Establish and promote an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies, and other facility personnel.
- Document all interactions with the interdisciplinary team in the EMR.
- Follow up with clients and maintain expected timeframes as per workflow.
Qualifications:Licenses and Certifications:
- Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.
Education:
- Associate's degree in human services or a related field or the equivalent work experience, required.
- Bachelor's degree in a human services or related field, preferred.
Work Experience:
- Minimum of two years of customer service experience in the medical field (i.e., hospital, long-term care, home care, medical office), required.
- Ability to adapt to change and work in a team-based environment, required.
- Strong follow-up skills required, as well as the ability to manage multiple priorities, required.
- Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required.
- Must be organized and detail-oriented.
- Experience entering data, navigating, and retrieving information through computer systems, required.
- Proficient computer skills in Microsoft Office, preferred.
- Bilingual skills may be required, as determined by operational needs.
#J-18808-Ljbffr