Location: New York,NY, USA
As a Senior Transitional Care Assistant, you act as a navigator, educator, and advocate, empowering your clients with the knowledge and tools they need for seamless transitions of care. You'll serve as a liaison between the client and the healthcare delivery team while also providing administrative and customer service support.
Compensation:$25.46 - $31.86 Hourly
What We Provide
Per Diem team members are eligible for some benefits and can access our extensive Employee Assistance Program that includes financial, legal, and mental health counseling programs, as well as participate in a 403b retirement savings program.
What You Will Do
Understand and discuss the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to another level of care setting.
Work closely with the Care team to monitor and track client progress. Prepare detailed, accurate, and timely documentation.
Facilitate periodic case record reviews and case conferences with the Care team for assigned clients.
Establish and promote an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies, and other facility personnel.
Document all interactions with the interdisciplinary team in the EMR.
Follow up with clients and maintain expected timeframes as per workflow.
Education
Associate's degree in human services or a related field or the equivalent work experience, required.
Bachelor's degree in a human services or related field, preferred.
Work Experience
Minimum of two years of customer service experience in the medical field (i.e., hospital, long-term care, home care, medical office), required.
Ability to adapt to change and work in a team-based environment, required.