Salary : $50,960.00 - $68,952.00 AnnuallyLocation : Banning, CAJob Type: Full TimeJob Number: 2024-00027Department: Administrative Services DepartmentDivision: Utility BillingOpening Date: 12/18/2024Closing Date: 12/26/2024 11:59 PM PacificDescription JOB DEFINITION: Under general supervision, the Senior Utility Billing Representative performs a variety of duties associated with the setting up of utility billing accounts, providing customer service, assistance and working on collection of past-due monies owed for City of Banning-provided municipal services. Examples of Duties Essential Functions
- Performs a variety of investigative, administrative and customer service functions associated with the collection of monies owed for delinquent City of Banning electric, water, sewer and/or trash services.
- Reviews utility billing accounts and/or time-payment service agreements.
- Identifies residential and commercial accounts with unpaid bills/accounts.
- Contacts utility customers regarding unpaid bills.
- As authorized, enters in to new payment agreements.
- As required, initiates turn-off processes and procedures.
- Issues notices and related service status notifications.
- Reviews requests for meter re-reads.
- Authorizes meter re-reads.
- Receives and reviews re-read information.
- As required, adjusts account information and readings.
- Identifies and/or investigates unusual readings and/or other usage reports.
- Forwards suspected theft of services or related concerns to supervisor.
- Monitors accounts for compliance to agreements.
- Accepts and reviews meter reads and related service usage reports.
- Identifies unusual usage patterns.
- As required, requests and/or initiates meter re-reads.
- Updates customer database.
- Prints out and mails utility service bills.
- Accepts payments and issues receipts.
- Updates and maintains a variety of financial, service usage, statistical and other files and records.
- Reviews, processes, issues and/or authorizes issuance of rebates, refunds and/or other monies owed to utility service customers.
- Establishes new accounts.
- Obtains and validates new customer information.
- Requests, obtains, accounts for and handles account set-up deposits, letters of credit and related needs.
- Sets up accounts in automated and/or manual recording system.
- As authorized, works with customers regarding payment plans and optional payment schedules.
- Enters in to payment agreements.
- Monitors and tracks account activities.
- Assists citizens with special needs and/or involved in special projects/programs.
- As required, provides services and assistance regarding citizen involvement/participation in rebate and related programs.
- Responds to inquiries and contacts made in person, by phone, mail, e-mail and/or other contacts.
- Performs other duties as assigned or required.
Knowledge of:
- City organization, operations, policies and procedures.
- Structure, organization and interrelationships of City departments, agencies and related governmental agencies and offices affecting assigned functions.
- Current social, political and economic trends and operating problems of municipal government.
- City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives.
- Principles of bookkeeping and/or accounting.
- Principles of file and records management.
- Principles of customer service and assistance.
Ability to:
- Read, understand, interpret and apply relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directives.
- Assess and prioritize multiple tasks, projects and/or demands.
- Work within deadlines to complete projects and assignments.
- Assess, analyze, identify and implement solutions to complex problems.
- Establish and maintain effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning.
- Operate a personal computer utilizing a variety of software applications.
Typical Qualifications Minimum Qualifications: A high school diploma or GED AND three (3) years of utility billing, customer service, client relations, clerical accounting, collections or closely related experience. Supplemental Information Physical RequirementsContinuous repetitive arm/hand movement is essential to performance. The incumbent in this position must be able to discern voice conversation, have the physical ability to perform essential job functions, and have hand-eye coordination sufficient to operate computers, do keyboarding and operate other office equipment. The incumbent must have the ability to produce legible handwritten documents and may need to push, pull, lift and carry up to 20 pounds.RETIREMENT: New employees with recent service with CalPERS pay up to 7% of the employee rate with the 2% @ 60 Plan and 3 Year Average formula. New hires with no CalPERS service as of January 1, 2013, will pay 7% of the employee rate and will be subject to the 2% @ 62 Plan, with 3 Year Average formula and a mandatory contribution of normal costs as established by the new Pension Reform Act Law. The City also participates in Social Security. AGENCY SHOP/DUES DEDUCTIONS: Employees may choose to join IBEW (International Brotherhood of Electrical Workers) and pay their service fee in an amount not to exceed the standard initiation fee, periodic dues and general assessments of IBEW. CITY PAID BENEFITS: City employees can participate in an employer paid CalPERS mid-tier HMO Healthcare Plan. Participating employees also provides cafeteria benefit money to use for dental, vision, life, disability insurance, and a 457 plan. City reimburses employee a maximum of $250 for eyewear every fiscal year. Employees who reside within City limits shall receive $150 per month as a discount against the cost of electric and water service during the period of such residency. DISABILITY INSURANCE: Employees pay for a short/long term disability plan with a 7-day elimination period. HOLIDAYS/VACATION/SICK/BEREAVEMENT LEAVE: City employees receive thirteen (13) paid holidays, plus one (1) floating holiday per year. After completion of probation period: Ten (10) days annual vacation, additional vacation after five (5) years up to a maximum of twenty (20) days. Twelve (12) days of sick leave per year. Up to five (5) working days of bereavement leave for immediate family members. COMPUTER LOAN PROGRAM: Interest free loan program for the purchase of a computer available, after completion of probationary period.DIRECT DEPOSIT: The City has a mandatory policy for all employees of direct deposit of payroll checks.01 What is your highest level of education?
- High School Diploma or GED
- Associates Degree or equivalent
- Bachelors Degree or Equivalent
- Masters Degree
- Juris Doctor
- PhD
02 Please describe any other relevant certifications or trainings you have completed. 03 How many years of experience do you have in utility billing, customer service, client relations, clerical accounting, collections, or closely related experience?
- None
- Less than 1 year
- 1-2 years
- 3-4 years
- 4-5 years
- 5 or more years
04 What is your proficiency level in Microsoft Word?
- Beginner
- Intermediate
- Advanced
05 What is your proficiency level in Microsoft Excel?
- Beginner
- Intermediate
- Advanced
06 What is your proficiency level in Microsoft Outlook?
- Beginner
- Intermediate
- Advanced
07 Upon selection, I understand that the background process includes education verification, employment verification, criminal background check, driving record check, and reference check in addition to a medical/physical and drug screening exam. If I am unable to pass the listed, I understand that I will not be able to move forward with the process.
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Required Question