Job DescriptionAre you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
About the teamWe are establishing a voice network engineer function that plays a crucial role in providing reliable network routing to support Worldpay's global voice and digital traffic for both contact center and back-office functions.
What you will be doingAs a Senior Voice Network Engineer, implements Worldpay's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of the cloud architecture. Collaborate with stakeholders to understand business requirements for both voice and digital channels supporting contact center and back-office functionalities.
- Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
- Manage voice systems and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
- Build call-flow designs, chat and integration to backend systems using application program interfaces (API).
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Review support tickets and oversee any support questions from other team members that might be working on one of those tickets.
- Document and design call flow diagrams to ensure that all call variables have been accounted within routing plans.
- Review functional and technical designs to identify areas of risk and/or missing requirements.
- Provide off-hour, on-call and weekend coverage as required.
- Other related duties assigned as needed.
What you bring:- 4+ years of experience supporting NICE CXone Contact Center.
- 4+ years of experience with NICE CXone Studio custom scripting.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g. executive, management, individual contributors.
- Experience integrating 3rd party APIs.
- Excellent decision making, problem solving, team and time management skills.
- In depth knowledge of a broad range of network design, configuration, operations and administration.
- Knowledge of network technologies, i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS.
- Knowledge of Session Initiation Protocol (SIP), including troubleshooting signaling message types, such as REGISTER, INVITE, ACK or CANCEL, and various stages of communication flow.
- Knowledge of Session Description Protocol (SDP), including troubleshooting voice, video, and data response messages, discerning return responses and status codes to identify failures and errors.
- Knowledge of audio, including G.711, G.729, and video, such as H.264, H.265, VP8 or VP9 encoding standards.
Added bonus if you have:- Experience with AWS, Azure or other relevant cloud providers.
- Lumen Routing and Call Control (RACC)
- Experience with network integrations to:
- NICE IEX Workforce Management
- Salesforce
- Nuance/Microsoft
- 8x8
- Microsoft Teams
Worldpay perks - what we'll bring for youWe know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
What makes a WorldpayerAt Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
- Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
- Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.Apply now to write the next chapter in your career. We can't wait to hear from you.To find out more about working with us, find us on LinkedIn.#LI-BD1Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $105,070.00 - $176,520.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy StatementWorldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC StatementWorldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing ModelRecruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.