Location: New York,NY, USA
Position Summary: Actively takes orders, conducts full and complete food/beverage service, and monitors guests' dining experience. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous manner to ensure gracious hospitality.
Duties and Responsibilities: including but not limited to
* Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
* Anticipate and accommodate the needs of the guests.
* Maintain general cleanliness of assigned stations and the entire venue.
* Provides professional and exceptional service.
* Presents menus, answers question and make suggestions for all food and beverage items.
* Informs guests of all food and beverage specials, with prices.
* Required to solicit any allergy or dietary restrictions from each guest.
* Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
* Ensures the delivery of all food and beverage to the guests.
* Follow supervisor's instructions, communicate with and support co-workers while being a team player.
* Possesses in-depth knowledge of all food and beverage menus and the company.
* Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
* Complies with Department of Health and company sanitation standards.
* Works as part of a team and provides help and support to all fellow team members.
* Accurately completes all end-of-shift financial procedures.
* Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
* Properly sets-up floor and other opening/closing procedures as directed by management, including:
o Ensures all tables, chairs and banquettes are clean and free of debris
o Sets tables with proper settings
o Wipes down chairs, tables and banquettes
o Stocks side-stations with prescribed supplies
o Performs opening side-work as prescribed
o Performs closing side-work as prescribed
* Reports all breakage, damage of equipment or furniture immediately to management.
* Attends and participates in daily pre-service meetings.
* Attends and participates in any training sessions or departmental meetings.
* Learn by listening, observing other team members and sharing knowledge while leading by example.
* Portrays a positive and professional attitude.
* Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
* Works as part of a team and provides help and support to all fellow team members.
Training Requirements:
* Tao Group Hospitality in-venue dining room server training, Alcohol Awareness Certificate, Food Handling Certificate.
Minimum Education and Qualifications:
* Previous hospitality experience.
* Previous dining room server experience.
* Experience in a high-volume restaurant/nightclub/lounge.
Physical Demands and Work Environment:
* Must be able to stand, lift and bend for extended periods of time.
* Must be able to bend and lift to 50 lbs.
* Role may include job duties or tasks requiring repetitive motion.
* Exposure to hot kitchen elements or cleaning materials.
* Must be able to work and remain focused in a fast-paced and ever-changing environment.
* Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.