Location: Doylestown,PA, USA
MEMORY MAKER MISSION
To provide a memorable dining experience for every guest through personalized service that will bring them back.
ESSENTIAL FUNCTIONS
* Smile and welcome every guest to Friendly's, acknowledge new and returning guests differently.
* When drink orders are received at greeting, arrive with them on a tray.
* Always recommend an appetizer outside of breakfast.
* Enter orders into POS immediately.
* Always recommend upgrades sincerely, i.e. 'Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?'
* Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest's name upon delivery and at check back.
* Always recommend dessert by pointing out specific products, use the menu as a visual aid.
* Make each guest feel important and special, especially kids!
* Look for ways to go above and beyond for your guests and coworkers.
* Own the entire dining experience.
* Be the final quality control checkpoint, be proud of everything.
* Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
* Offer a sincere, personal welcome to every guest entering the restaurant.
* Smile and make eye contact.
* Anticipate the guest's needs and react before they need to ask.
* Create an emotional attachment to our restaurant by helping our guests create great memories.
GENERAL JOB REQUIREMENTS
* Must read, write, and communicate in English as it relates to the job and to the safety regulations.
* Must be able to perform all job functions safely.
* Must participate in company orientation and training.
* Must be able to follow instructions.
* Must be able to work the scheduled / assigned times and required overtime for the position.
* Must be able to use, or learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
* High School Diploma / GED preferred.
* Food Service background / experience preferred.
* Must have excellent people skills.
* Must have basic math skills.
* Must meet the company performance standards for the job.
* Must be able to stand and walk for extended period of time.
* Must know safety information regarding all materials used within the scope of the work