SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS
- Treat our fragile, premium, premium icecreams and toppings with total respect and pride.
- Make increased ice cream consumption the goal of each shift.
- Enter orders into POS immediately.
- Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
- Expedite orders from the window to the dining room. Find runners or run yourself.
- Look for sampling opportunities.
- Monitor and restock the retail cases, make certain they are always perfectly neat.
- Take and process telephone orders efficiently and encourage guests to order more.
- Coordinate all online orders to insure they are complete and modifiers are correctly done.
- Make each guest feel important and special, especially kids!
- Look for ways to go above and beyond for your guests and coworkers.
- Be the final quality control checkpoint- be proud of everything.
- Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest's needs and react before they need to ask.
- Create an emotional attachment to our restaurant by helping our guests create great memories.
Skills & Requirements GENERAL JOB REQUIREMENTS
- Must read, write, and communicate in English as it relates to the job and to the safety regulations.
- Must be able to perform all job functions safely.
- Must meet the company performance standards for the job.
- Must participate in company orientation and training.
- Must be able to follow instructions.
- Must be able to work the scheduled / assigned times and required overtime for the position.
- Must be able to use, or learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
- High School Diploma / GED preferred.
- Food Service background / experience preferred.
- Must have excellent people skills.
- Must have basic math skills.
- Must be able to stand and walk for extended period of time.
- Must know safety information regarding all materials used within the scope of the work.
About Friendly's Ice Cream, LLCIn 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it Friendly. And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.Today, Friendly's is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants.You can always find your long-time favorites on the menu! From our made-to-order Friendly's Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We've also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can't beat that!For more than 70 years, Friendly's has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we'll make sure you leave happy with a great memory. Because that's what Friendly's is all about.