Location: Wilmington,DE, USA
Job Description
SCOOPOLOGIST MISSION
To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.
ESSENTIAL FUNCTIONS
* Treat our fragile, premium, premium ice creams and toppings with total respect and pride.
* Make increased ice cream consumption the goal of each shift.
* Enter orders into POS immediately.
* Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
* Expedite orders from the window to the dining room. Find runners or run yourself.
* Look for sampling opportunities.
* Monitor and restock the retail cases, make certain they are always perfectly neat.
* Take and process telephone orders efficiently and encourage guests to order more.
* Coordinate all online orders to insure they are complete and modifiers are correctly done.
* Make each guest feel important and special, especially kids!
* Look for ways to go above and beyond for your guests and coworkers.
* Be the final quality control checkpoint- be proud of everything.
* Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
* Offer a sincere, personal welcome to every guest entering the restaurant.
* Smile and make eye contact.
* Anticipate the guest's needs and react before they need to ask.
* Create an emotional attachment to our restaurant by helping our guests create great memories.
GENERAL JOB REQUIREMENTS
* Must read, write, and communicate in English as it relates to the job and to the safety regulations.
* Must be able to perform all job functions safely.
* Must meet the company performance standards for the job.
* Must participate in company orientation and training.
* Must be able to follow instructions.
* Must be able to work the scheduled / assigned times and required overtime for the position.
* Must be able to use, or learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
* High School Diploma / GED preferred.
* Food Service background / experience preferred.
* Must have excellent people skills.
* Must have basic math skills.
* Must be able to stand and walk for extended period of time.
* Must know safety information regarding all materials used within the scope of the work.