POSITION SUMMARYThe Server is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.ESSENTIAL FUNCTIONSEssential Functions Statement(s)
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
- Execute beverage tray service Answer guest questions regarding food and beverage offerings
- Adhere to all alcohol awareness procedures
- Handle guest complaints professionally and alert a manager immediately
- Process payments and handle cash professionally and accurately
- Communicate with managers and hosts regarding table availability and key table updates
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
POSITION QUALIFICATIONSCompetency Statement(s)
- Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
- Communication - Listens to others and communicates in an effective manner
- Confidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
- Customer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving - Resolves difficult or complicated challenges
- Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables
RequirementsSKILLS & ABILITIESEducation: High School; able to communicate (speak, read, and write) in EnglishExperience: Previous hospitality experience is preferredComputer Skills: Experience using a Point of Sale (POS) systemCertificates & Licenses: N/AOther Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time