Location: Laurel,MD, USA
A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations.
Key Responsibilities:
* Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
* Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
* Promptly and accurately takes food and beverage requests from Guests.
* Ensures expedient service of food and beverages to the Guest.
* Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
* Learn TGIF menu and beverages, expertly recommends and upsells on items.
* ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
* Follows all Fridays Service Style Standards.
* Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
* Practices conversational ordering by mentioning current promotional features.
MEASURES OF SUCCESS
* Guest experience
* Exercising standards of Responsible Service of Alcohol
* Consistently fulfill the Key Responsibilities and Accountabilities above
* Service Strength Code rating meets/exceeds company standards
* Guest satisfaction scores
* Meeting all key metrics outlined on the myPerformance scorecard
QUALIFICATION REQUIREMENTS
* Must be able to deliver plates and food and clear tables
* Must be able to lift up to 30 lbs.
* Must be able to hear well amongst loud background noise
* Must be dressed neatly and well groomed in company approved uniform at all times
* Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
* Must be able to calmly respond to angry Guests and notify a Manager
* Must be able to read and write notes to hearing impaired Guests
* Must be able to read menus to sight-impaired Guests
* Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
* Must be able to read and write
* Must be able to stand and walk during entire shift
* Must be able to reach, bend, stoop and wipe counters/tables
DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.