Location: Gibsonia,PA, USA
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Server
Summary of your role:
As a Pool server and Employee Partner your responsibilities will include but are not limited to:
-Providing the highest quality,premier Food and Beverage service to each member/guest of our club
-Always Maintaining and following the sequence of service standards
-Always with a professional demeanor and going beyond service expectations to elevate the experience of each Member/guest
-Having a love for hospitality and passion for providing the highest levels of service with a smile
-Following all company and club policies and procedures while preserving a safe and pleasant work environment for all members, guests, and fellow Employee Partners
This position reports directly to the F&B Director, F&B Supervisor, Exec Chef, with indirect reporting to the Private Events Director, and General Manager.
Day to Day:
Maintain Invited service standards as outlined in the F&B Service training program(s) at high standards
Responsible for food and beverage service to members and guests, adhering to the Invited standards of service.
Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
Know Member names and greet them promptly while providing a warm welcome making them feel at home.
Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
Assist fellow Employees, Members, and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and take part as a member of the team.
Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
Complete additional duties as assigned by the F&B Director, Pool Manager, Service Supervisor, Private Events Director, etc.
Possess clear knowledge of all various liquors, beer and wines available at the Club.
Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
All the other stuff we do:
Because of the fluctuating demands of the company's operation, it may be necessary that each Employee Partner perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other
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Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Adhere to all the various companies, clubs and departments written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the job's essential functions.
Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
Attend all Service Training Meetings as requested.
Attend the daily line-up and participate as requested.
Wear a clean and neat uniform that follows Invited and your propertys uniform standards daily
About you:
A high school diploma, GED, or equivalent preferred.
Previous Food and Beverage experience, preferred.
Food Handler and Alcohol Server Certifications as required by the State and City.
You have completed F&B Service Training.
Excellent communication skills and articulate speech.
Ability to communicate and follow instructions.
You are comfortable working in both indoor and occasional outdoor environments.
Physical Requirements:
Sitting, standing, walking, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.
Primary tools/equipment used in this position
Trays
POS System
Wine Knife
Attendance Requirements for this position:
Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines for the position, including weekends and/or holidays
Required qualifications: