Location: Manchester,VT, USA
What You'll Do
Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
* Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
* Greet and welcome our guests and promptly attend to tables.
* Receive and take guest orders, process in POS system quickly and accurately.
* Prepare and serve meal accompaniments to guests.
* Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
* Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
* Perform sidework.
* Open bottled wine for guests (wine service).
* Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
* Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
* Attend all company and restaurant required trainings and meetings.
* Maintain constant communication with support staff and management.
* We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.
What You Bring
* 1 year of experience in a similar or supportive role is preferred.
* Food Handler and Alcohol Awareness Certifications (if applicable).
* Able to prioritize multiple tasks in a dynamic environment.
* Able to learn, retain, and present product, menu, and allergy information to guests.
* Knowledge of or ability to learn the restaurant POS system is required.
* Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
* Excellent communication and presentation skills.
* Passion for crafting and personalizing guest experiences.
* Highly motivated and flexible with the ability to take initiative.
* Flexible schedule, able to work evenings, weekends, and holidays when needed.
What We Offer
Benefits for all employees
* 401k Savings & Retirement Plan
* Employee rate hotel + restaurant discounts in all of Kimpton + IHG
* Work perks website discounts
* Cell phone discounts (ATT&T/Verizon)
* Tuition reimbursement
* Free Online Mental Health Therapy
Additional benefits for eligible full-time employees
* Medical/dental/vision plans for employee & family (Blue Shield/ Cigna/ Aetna/ Kaiser) for
* Basic Life Insurance, Supplemental Life Insurance, Child Life Insurance
* Short & Long Term Disability Insurance
* Hospital Indemnity, Critical Illness & Accident Insurance
* Pet Insurance
* Group Auto & Home Insurance
* Adoption Assistance
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: 1 year of previous experience in a similar or supportive role is preferred.
Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Physical Demands: While performing the duties of this job, the employee is constantly required to balance, reach, twist, stretch, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (pick, pinch, fine manipulation), stand, walk, see, hear, speak, and use memory recall. The employee is occasionally required to climb stairs, collate/file, dial, and write. The employee is minimally required to climb ladders, use a keyboard, and sit. The employee is frequently required to lift and/or move 10-25lbs, occasionally lift and/or move up to 50lbs, and minimally lift and/or move 75-100+lbs.
Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, verbally communicate, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math, measurement, and reasoning skills, and written communication. The employee is occasionally required to give presentations.
Work Environment: While performing the duties of this job, the employee may be continuously exposed to odors, fumes, and noise. The employee will continuously use the restaurant point of sale system, computer or computerized equipment, printer and fax may be required depending on the position. The employee may be moderately exposed to heat, dampness, oil, grease, and vibrations/shaking. The employee may be occasionally exposed to dirt.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Our hotels and restaurants operate 365 days a year, and scheduling requirements may be based on business needs.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.