Job title:ServerJob category:Customer ServiceDepartment/Group:RestaurantHours:VariesLocation:Tilton, ILRemote Work:NoLevel/Salary range:$8.40Position type:Part-timeHR contact:[email protected]Date posted:Job descriptionAbout THE 1937 GROUPThe 1937 Group represents and embraces the cannabis culture that has flourished for decades. As a new vertically integrated entrant to the Illinois cannabis market, we look forward to showcasing what a values-based organization with a deep respect for people can accomplish. Our team has extensive experience, a long-standing passion for the plant, and gratitude for the opportunity to cultivate quality cannabis products and distribute them through licensed retail outlets. This is personal for us.POSITION OVERVIEWWe are currently seeking enthusiastic and customer-focused individuals to join our team as Servers. The ideal candidates will have a passion for hospitality, excellent communication skills, and a strong work ethic. As a Server at Molly's Bar and Grill, you will play a crucial role in ensuring customer satisfaction, driving sales, and maintaining the high standards of service that our guests expect.
Responsibilities:Customer Satisfaction:- Welcome guests warmly upon arrival and provide personalized recommendations based on their preferences.
- Take food and beverage orders accurately and efficiently, ensuring accuracy and attention to detail.
- Anticipate guests' needs and proactively address any requests or concerns to ensure a positive dining experience.
- Engage with guests in a friendly and professional manner, fostering a welcoming atmosphere and building rapport.
Sales and Revenue:- Promote menu items, specials, and promotions to guests and upsell additional items to enhance their dining experience.
- Collaborate with colleagues and kitchen staff to ensure timely and accurate preparation and delivery of orders.
- Monitor table turnover and maximize sales opportunities by providing attentive service and suggestive selling techniques.
- Work towards achieving or exceeding sales targets and contributing to the overall financial success of the restaurant.
Speed and Efficiency:- Efficiently manage multiple tables and prioritize tasks to ensure timely service during busy periods.
- Communicate effectively with kitchen staff to coordinate order timing and minimize wait times for guests.
- Maintain a clean and organized work environment, including resetting tables and restocking supplies as needed.
- Demonstrate agility and adaptability in responding to changing guest needs and service demands.
Inventory Management:- Monitor inventory levels of food and beverage items and communicate shortages or discrepancies to management.
- Properly handle and store perishable items to maintain freshness and minimize waste.
- Adhere to portion control guidelines and minimize over-ordering to optimize inventory management and control costs.
Safety and Compliance:- Adhere to food safety and sanitation standards, including proper handling and storage of food items.
- Follow established procedures for responsible alcohol service and ensure compliance with legal drinking age regulations.
- Maintain cleanliness and organization in the dining area, including clearing tables and sanitizing surfaces.
- Complete required training programs related to safety, hygiene, and restaurant policies.
Team Collaboration:- Work collaboratively with colleagues and support each other to deliver seamless service and exceed guest expectations.
- Communicate effectively with kitchen staff to relay order details and ensure accurate preparation and presentation of dishes.
- Assist teammates during busy periods and demonstrate a willingness to help wherever needed to ensure smooth operations.
Personal Development:- Take initiative to expand knowledge and skills through training opportunities, workshops, and self-study.
- Set personal goals for professional growth and seek feedback from supervisors and peers to continuously improve performance.
- Demonstrate a commitment to excellence and a passion for hospitality through your actions and interactions with guests and colleagues.
Attendance and Reliability:- Maintain punctuality and reliability by adhering to scheduled shifts and fulfilling duties consistently.
- Notify management in advance of any anticipated absences or schedule conflicts.
- Demonstrate dedication to the role and a strong work ethic through consistent attendance and performance.
Qualifications:
- 21+ years of age or older
- Previous experience as a Server or in a customer service role is preferred.
- Strong knowledge of menu items and ability to provide accurate descriptions and recommendations to guests.
- Excellent communication and interpersonal skills, with a friendly and outgoing personality.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays.
If you are passionate about hospitality and eager to contribute to a dynamic team, we invite you to apply for the Server position at Molly's Bar and Grill. Join us in delivering exceptional service and creating memorable experiences for our guests!Bottom of FormAdditional notesThe job requires physical activity, including prolonged standing, repetitive bending, walking, and lifting or moving up to 50 pounds (or more with a co-worker). Good visual acuity, hand-eye coordination, manual dexterity, and ability to perform repetitive motions with accuracy is required. The noise level in the work environment is usually moderate. The 1937 Group is committed to fostering a diverse, inclusive, and equitable workplace. We value the unique perspectives, experiences, and talents that each individual brings to our organization. We firmly believe that diversity enriches our work environment, enhances creativity, and drives innovation, making us better equipped to achieve our business goals. Our policy is to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable laws and regulations. This policy applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, and termination.