Job Type Part-timeDescriptionResponsible for enhancing the guest experience by recommending and serving food and beverages according to the Cape Cod Cafe's long-standing high-quality standards. The Guest Advisor is one of the primary contacts that a guest has, interacts directly with the guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Guest Advisor must always maintain an enthusiastic and upbeat demeanor.Primary goal is to provide our guests with a great experience!
- Greet guests with an excited manner, engaging them in conversation regarding their reason for the outing, repeat guests, allergies, etc....
- Explain menu items, ingredients, and preparation methods to guests. Once all questions have been answered- take food & beverage orders.
- Enter food and beverage orders into POS system accurately.
- Provide attentive and personalized service, anticipating guests' needs.
- Check on guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables.
- Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
- Manage guest complaints or concerns professionally and bring issues to management when necessary.
- Present bills to guests and process payment transactions accurately and quickly.
Requirements
- Experience: Previous work-related skills, knowledge, or experience in Guest Service or Restaurant setting preferred
- TIPS certification
Skills
- Excellent interpersonal and communication skills.
- Ability to manage cash and paperwork accurately.
- Demonstrates good judgment.
- Must be knowledgeable of Cape Cod Cafe's menus, policies, and procedures.
- Must be well versed in Point-of-Sale system.
- Exhibits and uses good manners, proper personal hygiene, cheerful outlook, and promptness.
- Must be able to perform under pressure in a high-volume restaurant setting.