Location: Elgin,IL, USA
General Summary of Duties: Responsible for providing exceptional customer service in all aspects of a full service fine-dining restaurant.
Typical Physical/Mental Demands: Requires prolonged walking and maneuvering through crowded areas; ability to lift, carry and manipulate supplies weighing up to fifty (50) pounds; requires the sense of taste, smell, sound and touch; requires bending and/or reaching from floor level to approximately six (6) feet in height; requires eye/hand coordination and manual dexterity; ability to distinguish letters, figures or symbols; work accurately with intermediate math; ability to see; ability to communicate directly and telephonically with guests, management and staff in English; understands and complies with policies and procedures, job description and other instructions.
Typical Working Conditions: Work is performed in a restaurant environment; with limited access space in the restaurant area; continual guest contact required; ability to tolerate varying conditions of noise level, temperature, illumination, air quality and food smells.
Example of Duties (includes but is not limited to the following):
* Understand and adhere to Grand Victoria Casino and Food and Beverage standards, policies and procedures.
* Obtain a basic understanding of the Internal Control System (ICS) and Minimum Internal Control Standards (MICS).
* Ability to comply with and maintain Grand Victoria Casino's Family Style Service Standards.
* Maintain high levels of appearance at all times.
* Utilize alcohol awareness training at all times.
* Verify legal drinking age.
* Enter all guests' orders in the Point of Sale (POS) system.
* Ensure that food presentation is appealing.
* Record tips received on a daily basis through Kronos Timekeeping System.
* Ability to upsell food and beverage items, including knowledgeable wine service.
* Perform all other tasks that may be assigned in the future.
Performance Requirements (knowledge, skills and abilities): Ability to read, write and speak in English; excellent organizational and coordination skills; ability to perform intermediate math; prior knowledge and exposure in the food industry; knowledge of wines; ability to maintain confidentiality of sensitive information; skill in developing and maintaining guest relations; establish and maintain an effective working relationship with IGB, management, staff, co-workers and guests; team oriented; enjoy working with and assisting people; ability to understand questions and instructions from supervisors, co-workers and guests; ability to work any shift.
Qualifications: High school diploma/GED preferred; prior serving experience in a restaurant required.
Certificate/License: Level 3 Occupational Illinois Gaming Board License; Illinois Sanitation Certification; Illinois Alcohol Awareness Certification