!!!NO CALLS PLEASE!!!Server Support - MagdalenaDESCRIPTION AND QUALIFICATIONSReporting to the Director of Food & Beverage and Dining Room Manager, the Server Support ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.General:
- Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
- Undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role
- Responsible for clearing tables and resetting tables properly
- Correct handling and covering of food according to hygiene regulations and safety regulations
- Assist distribution of food in the dining room ensuring that each guest receives the correct item ordered and to their specific qualifications
- Stock work stations and complete all delegated side work
- Report for duty punctually and in full uniform according to appearance and grooming standards
Operational Acumen:
- Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager
- Communicate with other restaurant staff and departments
- Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times
- Be fully conversant with all hotel products and services
- Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements
Supervision:
- Foster an environment where improvements to products, processes and service are welcomed and encouraged
- Work to develop team members according to their individual abilities and potential
- To assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events
- Take responsibility for service in the area of the restaurant under responsibility during shift
- Ensure that the restaurant dining areas are maintained to a high standard of cleanliness
Customer Service:
- Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
- Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
- Be fully conversant with all Ivy Hotel products and services
- Ensure that all guest wishes are met so far as is reasonably possible
- Collate information and feedback while attending all staff briefings before each service
- Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager
Health and Safety:
- Contribute to the formulation and review of risk assessments for the Bar
- Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
- Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
- To be fully aware of the hotel's fire and safety procedures and health and safety regulations
Stock and Inventory:
- Liaise with the other managers to ensure tight stock control and budgeted margins are achieved.
PHYSICAL DEMANDS
- Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds
- May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas
- May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment
BENEFITS
- Paid Vacation and Holidays
- Medical and Dental Insurance
- Short and Long Term Disability Insurance
- Basic and Optional Life Insurance
- Retirement Savings Plan
The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.