Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Responsible for providing food and beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Consistently display the 3 Steps of Service at all opportunities to provide service.
This role will pay an average hourly wage of $7.00 to $18.00.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
- Maintaining service standards as outlined in the F&B Service training program at high standards
- Responsible for the service of food and beverage to the Members and guests, adhering to the standards of service.
- Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
- Accurately execute Member/guest orders and requests in an attentive and timely fashion.
- Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.
- Responsible for seeing that daily assignments, cleanliness and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.)
- Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
- Responsible for the completion of additional duties as assigned periodically by the F&B Director, Service Director, Private Events Director, etc.
- Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
- Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.
- Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
- Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
- Responsible for attendance at all Service Training Meetings as requested.
- Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
- Attendance at daily line-up and participating as requested.
- Wearing a CLEAN and neat uniform that follows your property uniform standards daily.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.