Service Access Team Leader - Ancillary Service Access
: Job Details :

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leader who will embrace our mission of Advancing Health Together.

General Description of the Job Class

Coordinate and participate in clinic service activities to achieve continuous and optimal patient care.

Duties and Responsibilities of this Level

Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients.

Coordinate diagnostic and treatment activities of the department/clinic with services of other departments to ensure effective patient care and efficient service.

Supervise and participate in determining sponsorship eligibility, making financial arrangements, and establishing fees.

Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment. Provide recommendations to the Health Center Administrator/department head on policies and procedures to improve patient care and utilization of clinic resources.

Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.

Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.

Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

High school diploma required.

Experience

Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

DATA ENTRY/CRT

CUSTOMER SERVICE

TELEPHONE PROTOCOL

DUKE ACCOUNTING SYSTEM

DUKE PAYROLL SYSTEM

MEDICAL TERMINOLOGY

SCHEDULING

INSURANCE CLAIMS

MICROSOFT OFFICE

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