Service Administrative Assistant
: Job Details :

OverviewThe Service Administrative Assistant is responsible for managing installed equipment repairs and calibrations and plays a crucial role in fostering effective communication with both internal and external stakeholders, delivering top-notch customer service, and providing invaluable supportto e3 Customers, the e3 Sales Team, and their e3 Service colleagues.Responsibilities* Schedule customers for calibration appointments, installations, routine service, and emergency repairs.* Partner with Sales Admin to support the customer.* Provide technicians with pertinent information related to service calls.* Responsible for confirming technician appointments.* Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.* Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and the job does/does not require any follow up appointments.* Schedule, coordinate, and track all in-house and manufacturer repairs.* Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names and email addresses.* Maintain files; ensuring all service paperwork is filed correctly and accessible as needed.* Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.* Serve as local office contact for receiving and shipping of parts.* Support new prospect/customer initiatives.* All other duties as assigned.Qualifications* Team player with a positive attitude.* Excellent verbal and written communication skills.* Excellent interpersonal and customer service skills.* Excellent organizational skills and attention to detail.* Excellent time management skills with a proven ability to meet deadlines.* Ability to prioritize tasks and to delegate them when appropriate.* Strong analytical and problem-solving skills.* Ability to function well in a high-paced and at times stressful environment.* Ability to foster a collaborative and efficient work environment.* Proficient with Microsoft Office Suite or related software.* Knowledge of Salesforce and Navision or other ERP system.Education and Experience:* Must be at least 18 years of age.* High school diploma or equivalent.* At least one-year related administration experience required.* Previous customer service experienceTravel:* 10% - Occasional travel to home office and annual conferences.Physical Requirements:* Prolonged periods of sitting at a desk and working on a computer.* Must be able to lift up to 25 pounds at times.#LI-BL1#e3#LI-HYBRID#IND2