Location: Plymouth,MI, USA
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.
Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? We are a high-tech company providing machine tools and laser technology solutions for the Automotive, Aerospace, Medical Industries, and the Scientific Research Community. We are looking for people who can face new challenges with a fresh mindset. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.
As a Service Department Administrator, you would be responsible for providing support to internal and external customers in a professional manner by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining databases. Additional responsibilities include billing, ordering, and directing calls to their appropriate departments.
Principle Duties & Responsibilities
* Maintaining the service call center by answering phones, entering service cases into SIS and transferring customer calls to the appropriate department or team.
* Process service expense and mission billing using SAP, SIS, and CERTIFY
* Maintain Service Admin Mailbox, respond to customer or team requests.
* Maintain customer information in SAP and SIS up to date and correct, resolve issues with incorrect data.
* Enter purchase orders in SAP for tools and/or special needs for the different teams supported by technical service.
* Issue purchase orders to suppliers as necessary.
* Provide customers with quotes for onsite support.
* Special projects, which include PPT presentations and Excel spread sheets
* Assist with Project Management Department billing as necessary.
* Enter Preventative Maintenance contract details into SIS, Maintain data up to date.
* Assist Application department if needed
* Handling of application requests and reports
* LAC material shipping and receiving
* Customer quotes and invoicing
* Assist Training department if needed
* Receive leads for service and training opportunities
* work with internal resources and/or Business Development Manager to identify training courses and offer contracts/solutions to the customers
* handling customer quotes, class registration and course overview documentation
* Up to 10% travel as needed
Education & Experience
* Two-year Associates Degree in Business Administration, or equivalent combination of training and experience
* Minimum of 3 years previous experience in the office administration and customer service
* Excellent verbal and written communication skills
* Excellent organizational skills
* SAP experience required
* Microsoft Office; Teams, Word, Outlook, Excel, and PowerPoint
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.###.#### or at ...@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.