Service Advisor - 39 Locations in Northeast Ohio - CLOSED ON SUNDAY
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Manager Development ProgramLaunch your career today as a Service Advisor in our Management Development Program that will take you from an entry-level Service Advisor all the way up to a Store Leader.You'll have the opportunity to manage a multi-million dollar operation in just a few short years!Thisis a comprehensive program that will train you on all aspects of operating a successful retail tire and auto repair business by teaching you the products, services, customer service, sales, administrative, management, and leadership skills required. This is an aggressive development program for extremely motivated individuals wanting an opportunity to fast-track their career and earnings opportunities.Job DescriptionCustomer Satisfaction:Determines and addresses the customer's needs, problems, complaints, requests, questions, and deadlines in a business-like manner.Communicates the customer's needs to the service department to be diagnosed.Directs the service department in the diagnosing of the customer's needs through the appropriate products and services.Verifies with the service department that the appropriate services have been completed.Sells tires, automotive accessories, service repairs, and preventative maintenance to satisfy customer's needs.Learns and maintains current product knowledge of all tires, service, and other product lines that are represented, as well as those of competitors.Accurately answers questions both over the phone and at the store location.Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.Builds a loyal customer base.Prepares accurate estimates and billings for customers.Invoices customers using proper procedures for cash, charge, credit, employee, fleet, and national accounts.Knows, understands, and performs tire & lube technician duties.Management Administrative:Establishes priorities on a daily basis among competing requirements to ensure that products and services are delivered to customers as promised.Coordinates, organizes, and monitors daily activities in conjunction with the Service Manager.Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.Effectively manages employee productivity, store expenses, and inventory.Efficiently manages daily store operations including opening and closing procedures (i.e. bank deposits, building and vehicle security, etc.).Effectively trains, develops, and motivates store personnel.Evaluates, encourages, and disciplines employees in a fair and objective manner consistent with stated company policy and procedures.Handles customer complaints, employee conflicts, and daily operational problems in an even-tempered, fair, and consistent manner.Demonstrates reliability in all actions with customers and employees.Reaches established monthly goals.Learns and utilizes the transfer system.Performs and communicates wage and salary considerations to both MST and employees.Communicates questions, problems, and results to MST in a timely manner.Seeks out and prepares for training opportunities both internally through the company and independently for professional development.Knows, follows, applies, and communicates all current and newly written policies to subordinates.Delegates authority by recognizing and utilizing the skills of others.Reports to other locations to fill in for the manager, if required.Reports to work on time and as scheduled within policy guidelines.Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.QualificationsTo perform this job successfully, an individual must be able to perform and enjoy each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or ExperienceHigh school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience. Tire and Automotive, Sales and Customer Service, and Conrad's Total Car Care Branch Operations knowledge and skills.Language SkillsAbility to read and interpret documents. Ability to write routine reports and correspondence.Mathematical Skills and Reasoning AbilityAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to work standing for extended periods of time or all day. Frequently moves, lifts, and sets up tire and product displays up to 50 lbs. Regularly bends and crouches to maneuver underneath the hood or undercarriage of a vehicle to point out problems/repairs to customers. Occasionally unloads deliveries up to 50 lbs. Occasionally puts parts/tires away on multi-level shelving up to 50 lbs. Pulls parts/tires up to 50 lbs. when necessary. Regularly required to use hands/fingers to operate a cash register, keyboard, or telephone. Regularly required to use hands/fingers to operate small hand tools necessary to performing the duties of the mechanic or technician role. Regularly speaks and listens on the phone and in person, to a customer and fellow employees. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noise level in the work environment is usually loud. The employee regularly works extended hours and Saturdays. The employee is occasionally required to work Sundays and evenings.The employee regularly works an average of 50-55 hours per week, and frequently attends meetings after normal business hours.Travel between locations is often required.MiscellaneousAcceptable driving record, in line with the stated Company Policy, and valid driver's license in the state in which they are employed with the Conrad Companies.A background check is required as a condition of employment.Benefits:Long Term Career & Growth Opportunity!Medical, Dental & Vision InsuranceLife; Short Term; Long Term Disability Insurance401k Plan with a Company Match!Profit SharingPaid Holidays, Vacation and Personal DaysFitness Club ReimbursementUniforms5-Day Work WeekVisit our website to fill out an application at:#J-18808-Ljbffr