Service Advisor - Automotive
: Job Details :

Service Advisor - AutomotiveWe need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteously â attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefitsEmployee discountFlexible schedule availableProfessional development assistance401k401k matchingLocal, Family Owned business since 1981Paid Time OffHealth InsuranceAbout UsLauterbach Buick GMC is a family owned business specializing in automotive sales, service and body repair. We have been in Newton Iowa for over 30 years. We have developed a reputation for a fair, honest and pleasant experience whether you are purchasing a new car or getting an oil change. As a result of continued growth we moved to a brand new facility located on the East end of Newton in October of 2016.We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!We thank all applicants for their interest, however, only those selected for interview will be contacted.Ready to take the next step in your career? Apply now and join our dedicated team at Lauterbach Buick GMC!Apply Today!#J-18808-Ljbffr