Service Advisor (BMW)
: Job Details :

Prior experience as a service advisor or service writer requiredAs a BMW of Brooklyn Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.RESPONSIBILITIES:Writing up repair orders, quotes and invoices, vehicle intakeProviding customer support via phone and face-to-face at the dealershipQualifying customer problems and logging them for technicians to reviewEnsuring customer approval for all remedial work to be carried outPromoting our range of vehicle parts and accessoriesEstimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicleKeep clients informed of the status of their repairs via phone, email, and face-to-face at the dealership; take meticulous notes on all client interactions and communicationsCoordinate with fellow team members regarding service work to adhere to commitments made to customersProcess repair orders, quotes, and invoices; qualify client concerns, log them for technicians to review, estimate costs and time for work to be carried out, and obtain client approval for all work to be performedQUALIFICATIONS:Prior experience as a service advisor or service writer requiredCandidates MUST possess above-average phone and communication skillsMust bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and servicesExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needsValid driver licenseExpected Hours of Work:This is a full-time position. Generally, work is performed Monday through Saturday with one other day off during the week. You're required to work on Saturdays and some late nights.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr