At Lookout Ford, we pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments. For years, our employees have worked hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously. We knowhow to value our team members and give every employee the opportunity to grow.Benefits
- Huge growth potential
- Health, Dental, and Vision Insurance
- 401(k)
- Competitive Pay
- Paid Training
- Paid Holidays
- Life Insurance
- Fantastic work culture and environment
- 5-day work week-Closed On Sundays
Responsibilities
- Oversee service repair orders and flow of the drive lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Act as the service liaison between the customer and the service department
- Provide concierge support for all owner inquiries, whether phone or in person and provide the highest level of service.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Satisfaction Scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Previous customer service or sales experience preferred
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.