Location: Fairfield,CA, USA
Job Details
Job Location: Fairfield , CA
Position Type: Full Time
Education Level: None
Salary Range: $33,280.00 - $150,000.00 Base+Commission/year
Travel Percentage: None
Job Shift: Any
Job Category: Sales
Description
SUMMARY
Sells and schedules needed service work in the service department.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
* Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
* Greets customers in a timely, friendly manner and obtains vehicle information.
* Writes up customer's vehicle problems accurately and clearly on repair order.
* Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
* Refers to service history, inspects vehicle, and recommends additional needed service.
* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
* Provides a complete and accurate written cost estimate for labor and parts.
* Establishes promised time. Checks with dispatcher, if necessary.
* Obtains customer's signature on repair order; provides customer with a copy.
* Establishes customer's method of payment. Obtains credit approval, if necessary.
* Notifies dispatcher of incoming work.
* Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
* Implements and maintains a service marketing program.
* Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
* Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
* Keeps service department forms, menus and pricing guides up-to-date.
* Explains completed work and all charges to customers.
* Implements a quality control process to eliminate comebacks.
* Maintains high customer satisfaction standards.
* Handles telephone inquiries regarding appointments and work in process.
* Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
* Supervises all cleaning and prepping of new and used vehicles.
* Maintains a professional appearance.
* Keeps work area clean.
MARGINAL DUTIES include the following.
Other duties may be assigned.
Qualifications
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
* Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
* Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
* Two to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications
Automatic Transmission/Transaxle Certification for Auto/Light Truck
Brakes Certification for Auto/Light Truck
Electrical/Electronic Systems Certification for Auto/Light Truck
Engine Performance Certification for Auto/Light Truck
Engine Repair Certification for Auto/Light Truck
Heating and Air Conditioning Certification for Auto/Light Truck
Manual Drive Train and Axle Certification for Auto/Light Truck
Suspension and Steering Certification for Auto/Light Truck
Damage Analysis and Estimating Certification for Collision Repair
Mechanical and Electrical Components Certification for Collision Repair
Non-Structural Analysis and Damage Repair Certification for Collision Repair
Painting and Refinishing Certification for Collision Repair
Structural Analysis and Damage Repair Certification for Collision Repair
Assembly Specialist Certification for Engine Machinist
Cylinder Block Specialist Certification for Engine Machinist
Cylinder Head Specialist Certification for Engine Machinist
Brakes Certification for Medium/Heavy Truck
Diesel Engines Certification for Medium/Heavy Truck
Drive Train Certification for Medium/Heavy Truck
Electrical/Electronic Systems Certification for Medium/Heavy Truck
Gasoline Engines Certification for Medium/Heavy Truck
Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck
Preventive Maintenance Inspection Certification for Medium/Heavy Truck
Suspension and Steering Certification for Medium/Heavy Truck
Automobile Parts Specialist Certification
Medium/Heavy Truck Parts Specialist Certification
Air Conditioning Certification for School Bus
Body Systems and Special Equipment Certification for School Bus
Brakes Certification for School Bus
Diesel Engines Certification for School Bus
Drive Train Certification for School Bus
Electrical/Electronic Systems Certification for School Bus
Suspension and Steering Certification for School Bus
Advanced Series - Automobile Advanced Engine Performance Certification
Advanced Series - Truck Advanced Electric Diesel Engine Diagnosis Certification
Light Vehicles - Compressed Natural Gas Certification for Alternate Fuels
I-CAR Certificate of Advanced Training
Advanced Vehicle Systems
Aluminum Repair, Replacement and Welding
Collision Repair 2000
Detailing
Electronics for Collision Repair
Executive Seminar
Finish Matching
Glass Replacement
Plastic Repair
Steering and Suspension
Understanding Collision Repair
Workplace Hazardous Materials
Manufacturer Training
Paint Manufacturer Training
State Emission Certification
State Vehicle Inspector Certification
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
* Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
* Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
* Two to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications
Automatic Transmission/Transaxle Certification for Auto/Light Truck
Brakes Certification for Auto/Light Truck
Electrical/Electronic Systems Certification for Auto/Light Truck
Engine Performance Certification for Auto/Light Truck
Engine Repair Certification for Auto/Light Truck
Heating and Air Conditioning Certification for Auto/Light Truck
Manual Drive Train and Axle Certification for Auto/Light Truck
Suspension and Steering Certification for Auto/Light Truck
Damage Analysis and Estimating Certification for Collision Repair
Mechanical and Electrical Components Certification for Collision Repair
Non-Structural Analysis and Damage Repair Certification for Collision Repair
Painting and Refinishing Certification for Collision Repair
Structural Analysis and Damage Repair Certification for Collision Repair
Assembly Specialist Certification for Engine Machinist
Cylinder Block Specialist Certification for Engine Machinist
Cylinder Head Specialist Certification for Engine Machinist
Brakes Certification for Medium/Heavy Truck
Diesel Engines Certification for Medium/Heavy Truck
Drive Train Certification for Medium/Heavy Truck
Electrical/Electronic Systems Certification for Medium/Heavy Truck
Gasoline Engines Certification for Medium/Heavy Truck
Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck
Preventive Maintenance Inspection Certification for Medium/Heavy Truck
Suspension and Steering Certification for Medium/Heavy Truck
Automobile Parts Specialist Certification
Medium/Heavy Truck Parts Specialist Certification
Air Conditioning Certification for School Bus
Body Systems and Special Equipment Certification for School Bus
Brakes Certification for School Bus
Diesel Engines Certification for School Bus
Drive Train Certification for School Bus
Electrical/Electronic Systems Certification for School Bus
Suspension and Steering Certification for School Bus
Advanced Series - Automobile Advanced Engine Performance Certification
Advanced Series - Truck Advanced Electric Diesel Engine Diagnosis Certification
Light Vehicles - Compressed Natural Gas Certification for Alternate Fuels
I-CAR Certificate of Advanced Training
Advanced Vehicle Systems
Aluminum Repair, Replacement and Welding
Collision Repair 2000
Detailing
Electronics for Collision Repair
Executive Seminar
Finish Matching
Glass Replacement
Plastic Repair
Steering and Suspension
Understanding Collision Repair
Workplace Hazardous Materials
Manufacturer Training
Paint Manufacturer Training
State Emission Certification
State Vehicle Inspector Certification
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.