Scranton Chevrolet of Norwich is seeking an experienced Service Advisor to join our team. Are you looking for a new home that rewards and acknowledges you for your hard work? Are you familair with Reynolds and Reynolds or General Motors?At Scranton Chevrolet of Norwich, we are not your typical Service Department. Our Parts and Service are one cohesive Department and work very well together. Our Department is extremely busy, and our shop never runs out of work. Since our shop is much larger than current staff, Techs have 2 lifts each, and we are actively hiring more Technicians. For the right Service Advisor with the right attitude, there is plenty of room for career growth in the immediate future.At Scranton Chevrolet of Norwich, it is our mission to continuously develop a better culture for our employees. Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities.If you are interested in this opportunity, please apply here!*We have the opportunity for a very flexible work schedule with this position.Service-Specific Benefits
- Reynolds Ignite DMS
- Quick Video - sends a video of the MPI and recommendations of work to customer via text
- E- Advisor - plug into OBD port and transfers all vehicle information direct into DMS for Advisors.
- Drive in service drive, customer vehicle is at the podium.
- Enormous, modern shop.
- Corporate relationships with consistent fleet needs that keep us very busy day in and day out.
- Career Progression
- Flexible work hours that fit your schedule
Additional Benefits We Offer
- Health Insurance
- Prescription Coverage
- Life Insurance
- Disability Coverage
- Dental Coverage
- Vision Coverage
- 401(K) Retirement Plan
- Paid Vacation
- Paid Holidays
- Paid Sick Days
- Provided Uniforms
Responsibilities
- Assist Fixed Operations Manager in day-to-day operations including scheduling and distribution of work for technicians. Utilize Service Scheduler and other tools as required to generate and manage work orders.
- Use manufacturer flat rate guides and Standard Service Operation (SSO) to determine the time allotted for repairs and follow up on timely completion.
- Insure that the Complaint, Cause and Correction of each problem are noted in the work order.
- Answer Incoming calls in a professional manner, returning all customer calls prior to the close of business each day.
- Inspect quality of work performed as required, prior to delivery to customer if needed.
- Finalize and invoice work orders.
- Track and maintain service program compliance within GM
- Other duties as assigned.
Requirements
- Positive outlook and attitude everyday
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience preferred
- Previous experience as a Service Advisor is a huge plus
- Reynolds & Reynolds system knowledge a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.