Job DetailsJob Location08 - Paynesville, MNDescriptionPurpose:Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Provides backup support to administrative staff. Consistently exhibits Midwest Machinery Company's core purpose and values.Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- May prepare Service Technician efficiency reports
- Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator
- Actively assists in recruiting service work
- Interacts in a positive and respectful manner with customers and fellow employees
- Assists with coordinating and scheduling all in-house technician training
- Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
- Performs other duties as assigned
QualificationsExperience, Education, Skills, and Knowledge:
- High School Diploma or equivalent experience
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
Physical and Mental and Other Requirements:
- Ability to lift up to 50 lbs.
- Work is performed in an office environment
- Ability to work extended hours and weekends
- Valid driver's license with an insurable driving record required
- Must pass a pre-employment background study
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.