Location: Norwell,MA, USA
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a?high-level?of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. ?If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
* Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
* Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention
* Accurately record issues and data into Dealer Management System
* Conduct transactions with system; walk customer through correction and provide summary
* Communicate estimated completion time, regular updates, and follow through on each customer vehicle
* Follow-up with customer on services provided; ensure they are satisfied with the work performed
* Experience in operational use?and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
* Understanding of basic automotive techniques related to repair and servicing of automobiles
* Ability to follow oral and written instructions with attention to detail
* Perform detailed daily record keeping and reporting
* Effectively handle multiple priorities, organize workload, and meet deadlines
* Work in a team-based environment and achieve common goal; Dealer Management System(s), Outlook, and MS Office.
* Valid driver's license required