AutoStore is a leading software and robotics company that provides automation technology to warehouse and distribution facilities. We are searching for a Service and Support Intern at our North American headquarters in Salem, NH, for a 10-week paid internship, 40 hours per week, from June 9th to August 15th, 2025. As a Service and Support Intern, you will play a crucial role in providing exceptional customer service and technical support to our clients. You will work closely with the support team to troubleshoot issues, resolve customer inquiries, and ensure customer satisfaction. The ideal individual should have technical aptitude and ability to learn new technologies quickly, customer-oriented mindset and commitment to providing exceptional service. In this role, you will be entrusted with various responsibilities. You will be part of a department integral to AutoStore's success, working closely with team members who are passionate about what they do and supporting one another.
KEY TASKS AND RESPONSIBILITIES: - Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues and provide solutions
- Document customer interactions and resolve issues efficiently
- Assist in creating and maintaining knowledge base articles
- Provide technical assistance for our products and services
- Configure and troubleshoot software and hardware
KEY QUALIFICATIONS: - Enrolled in a bachelor's or graduate degree program
- Proficiency with Microsoft Outlook, Excel, and Word
- Strong attention to detail, organization, and follow-up skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
PERSONAL ATTRIBUTES: - Ability to complete a variety of tasks promptly
- Ability to prioritize tasks and work independently with guidance as needed
- Ability to appropriately handle confidential and sensitive information
- Written and verbal communication skills in English are required to collaborate effectively with internal and external teams
Recruitment Agencies AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our job's alias or AutoStore employees. We value direct applications from candidates and are not responsible for any fees related to unsolicited resumes.