Service and Warranty Associate
: Job Details :

Your Home Improvement Company - Service and Warranty Associate

Your Home Improvement Company is a leader in the home remodeling industry. We are experiencing unprecedented growth and are currently looking to expand our Service and Warranty Department. If you are looking for a rewarding career with opportunities for advancement apply today!

PURPOSE:

The primary responsibility of a Service & Warranty Coordinator is to provide a world-class experience to all our customers. The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.

Schedule service appointments for homeowners

Perform a variety of administrative tasks associated with the position

Be positive, professional, empathetic, customer-focused and solution-oriented in their work.

Precisely enter information into customer files

Open and close service tickets and perform exit calls

Answer phones, emails and texts with homeowner concerns

Coordinate with members of the field management team

Search records and files for data related to each warranty service

Communicate with customers clearly in both written and spoken formats

Why you want to work here:

We are dedicated to our team members quality of life both on and off the job. We offer the following standard benefits and unique cultural conditions:

Medical/Dental

Paid holidays plus PTO

401(k) plan & contributions

A culture that supports work-life balance

A relaxed corporate environment that includes ad hoc meetings on hallway floors, couches in many managers offices, a ping pong table and one hole putting green in the break room

Reward innovation and hard work with unlimited advancement potentia

High School diploma or equivalent

Minimum of 3-years customer service experience

Experience with complex scheduling

Excellent attention to detail

Basic word processing and spreadsheet skills

Ability to develop and establish good interpersonal relationships

Good phone etiquette and verbal/writing skills

Flexibility & adaptability, ability to work in a fast-paced environment

Willing to learn about products and services Your Home Improvement Company provide

Your Home Improvement Company is an Equal Employment Opportunity Employer

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