Service Appointment Coordinator (BDC) - Johnson Genesis of Cary
: Job Details :

Due to remarkable growth, Johnson Genesis of Cary has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators.We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest!Johnson Genesis of Cary is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest's experiences.Essential Responsibilities:*Responding to inbound service calls and email leads;* Contacting and communicating with guests to identify theirautomotive needs;* Responsible for tracking, responding to, and managing all Internetservice leads;* Monitors incoming email traffic and internet inquiries;* Develops guest prospecting file upon receipt of a lead;* Quotes pricing and automobile availability to guests withindepartment guidelines;* Schedules service appointments and pairs guests with Service Advisors if necessary;* Maintain and update notes and information in the customer database;* Keep abreast of new features and available accessories, andtranslates their benefits to guests;* Direct guests to product information resources;* Maintain high customer satisfaction scores, gross averages andmonthly unit counts;* Develop career skills through regular training and instructions;* Research available vehicles and relevant products;* Learn, understand and abide by Federal, State and Local laws.* Some light clerical/scanning work.* Other duties as assigned by management.Job Requirements:* Service Appointment Coordinator experience is preferred;* Must be proficient with Microsoft Office, Internet, and CRM;* Professional appearance and strong written and verbal communicationskills;* Possess outgoing personality;* Have the ability to work both independently and as part of a team;* Must be able to multi-task in a fast paced environment;* A clean criminal background and a valid and active driver's license;* Must be able to meet company's employment requirements;* Flexible work schedule, including the ability to work on Saturday and Sunday;* Must pass a pre-employment drug test, background check and E-Verify.Benefits:Your benefits begin on the first day of the month following 60 days of employmentMedical InsuranceDental InsuranceVision InsuranceBasic Life, Voluntary Life, and AD&D InsuranceLong-Term DisabilityShort-Term DisabilityAccident InsuranceCancer InsuranceCritical Illness InsuranceFSA and HSA optionsEAP (Employee Assistance Program)Pet InsuranceWill Prep ServicesTravel Aid (Assistance Services Program)PTO/ HolidayJohnson Automotive is an Equal Opportunity Employer.TAG2=SERVICE