Lawrence Hall proudly serves the Abilene, Texas community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities for advancement. We're interested in helping your career because we know that happy employees lead to happier customers. If you'd like to join us, please take a look at our open positions on the Careers page and apply today! What We Offer
- Medical, vision, and dental insurance
- 401k plan
- Vacation time and sick leave
- Family-owned and perated
- Partners in our community
Responsibilities
- Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
- Actively listen to customers, answering their questions, and directing them appropriately as they request.
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
- Advise maintenance recommendations.
- Confirm scheduled and missed appointments.
Qualifications
- Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.