Service Appointment Coordinator - Johnson Hyundai of Wake Forest
: Job Details :

Due to remarkable growth, Johnson Hyundai of Wake Forest has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators. (BDC) We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest!Johnson Hyundai of Wake Forest is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest's experiences.Essential Responsibilities: * Respond to inbound service call, leads and appointments; * Contacting and communicating with guests as to their needs; * Responsible for tracking, responding to, and managing service leads before visit; * Responsible for communicating with service guests after their visit for guest satisfaction;* Responsible for tracking, reporting, and managing all service loaner vehicles;* Monitors incoming email traffic and internet inquiries;* Develops guest prospecting file upon receipt of a lead;* Schedules service appointments and pairs guests with Service Advisors if necessary;* Maintain and update notes and information in the customer database;* Be knowledgeable of all available services and accessories, and translate benefits to guests;* Direct guests to product information resources;* Maintain high customer satisfaction scores (CSI);* Develop career skills through regular training and instructions;* Research available relevant products and services;* Learn, understand and abide by Federal, State and Local laws.* Some light clerical/scanning work.* Other duties as assigned by management.Job Requirements:* Appointment Coordinator experience is preferred; * Must be proficient with Microsoft Office, Internet, and CRM; * Professional appearance and strong written/verbal communication skills; * Possess outgoing personality; * Have the ability to work both independently and as part of a team; * Must be able to multi-task in a fast paced environment; * A clean criminal background and a valid and active driver's license; * Must be able to meet company's employment requirements; * Flexible work schedule, including the ability to work on Saturday;* Must pass a pre-employment drug test, background check and E-Verify.Benefits:Your benefits begin on the first day of the month following 60 days of employmentMedical InsuranceDental InsuranceVision InsuranceBasic Life, Voluntary Life, and AD&D InsuranceLong-Term DisabilityShort-Term DisabilityAccident InsuranceCancer InsuranceCritical Illness InsuranceFSA and HSA optionsEAP (Employee Assistance Program)Pet InsuranceWill Prep ServicesTravel Aid (Assistance Services Program)PTO/ HolidayJohnson Automotive is an equal opportunity employerTAG2=SERVICE