SERVICE ASSISTANT MISSIONTo maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS
- Maintain a clean, neat, and safe environment.
- Maintain a constant state of urgency.
- Make sure production areas have adequate supplies of clean dishes and utensils.
- Anticipate coworker's needs and react before they need to ask.
- Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness.
- Look for ways to go above and beyond for your guests and coworkers.
- Own the entire dining experience, engage whenever necessary.
- Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction.
- Inform management of slow-downs and the need to take corrective action.
- Work as a team, utilize our systems and procedures for maximum efficiency.
- Bus tables in the dining room when necessary to speed service and resupply.
- Check equipment temperatures constantly to insure compliance and safety.
- Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest's needs and react before they need to ask.
- Create an emotional attachment to our restaurant by helping our guests create great memories.
Skills & RequirementsGENERAL JOB REQUIREMENTS
- Must read, write, and communicate in English as it relates to the job and to the safety regulations.
- Must be able to perform all job functions safely.
- Must meet the company performance standards for the job.
- Must participate in company orientation and training.
- Must be able to follow instructions.
- Must be able to work the scheduled / assigned times and required overtime for the position.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
- High School Diploma / GED preferred.
- Must be able to stand and walk for extended period of time.
- Must know safety information regarding all materials used within the scope of the work.
About Friendly's Ice Cream, LLC In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it Friendly. And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream. Today, Friendly's is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants. You can always find your long-time favorites on the menu! From our made-to-order Friendly's Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We've also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can't beat that! For more than 70 years, Friendly's has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we'll make sure you leave happy with a great memory. Because that's what Friendly's is all about.