The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel. The Service Assistant partners with the Service team in providing responsive solutions to both our customers and internal colleagues. This role is designed to enhance the overall function of the Service Department by facilitating customer service requests for work performed by our technicians and routing to the appropriate resources. You will assist with technical troubleshooting, estimating, training and detailed documentation as well as support for other areas on the service team. High-level attention to detail, excellent communication, analytical skills and follow-through are necessary for this role. As a Service Assistant you will:
- Provide support to Technicians, Project Managers, and department leadership including project analysis and compliance, document control, coordinate and attend required meetings, assist estimating team, promote a safety conscious work environment, and support the service/preventive maintenance (PM) team as needed.
- Become well versed in all aspects of Field Service Module, support the technician/field functionality, and quote field deficiencies (HVAC-R and Plumbing) on daily basis. Work with Service Coordinator on Field Quote service orders for proper allocation to techs.
- Work with estimators to quote project, service-related and retrofit related work, including estimates and take-offs; help support the proposal process as needed.
- Answer service phone calls/emails and follow up on all customer requests in a timely manner. Enter service requests into field service module and manage initial allocation through final completion to include rescheduling the technician if unable to complete a job.
- Monitor and manage the Allocation screen and Open Work Order screen and schedule as soon as possible.
- Appropriately document verbal or email work requests, confirming the bill to and any other billing requirements, such as the purchase order number, not to exceed amounts, warranty work, confirm billable work, or related work details, prior to entering in to Dispatch software program.
- Manage technicians' long range on-call schedule for after hours and weekend service requests.
- Manage workflow and customer complaints, referring to Department Leader as required.
- May assist with Accounts Receivable collections.
- Other duties as assigned.
Why join our team:
- Safety - You are part of a team that practices safety first in all we do.
- Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
- Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
- Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
- Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
- Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
- Impact: Be a part of a company that makes a difference, both the in market and in the community.
The Qualifications:
- One-year experience in a complex business office and ability to work in a fast-paced environment.
- Effective communication skills - oral, written, and presentation
- Proficient in Microsoft Office programs, including Outlook, Word, Excel, and Power Point.
- Knowledge of reading blueprints and the integration of the multiple buildings systems is required; knowledge of mechanical HVAC and plumbing systems preferred.
- Desire to master construction concepts, bring every project to successful conclusion.
- Excellent verbal and written communication skills
- Well-developed organizational and time management skills; ability to schedule/coordinate projects to meet expressed deadlines
- Valid State Driver's license, and able to travel to project sites.
- Previous experience in Maintenance, Service or Construction is preferred.
Benefits and Compensation:This role will be fully in-office based in our Windsor Colorado office, requiring occasional travel. The pay range is $21.00 and 28.00 per hour depending on job-related knowledge, skills, and experience. Some benefits include:
- Comprehensive Insurance coverage, Medical, Dental, Vision, and more
- Wellness Programs
- 401K with employer match
- Discounted company stock (Employee Stock Purchase Plan)
- Profit Sharing
- Generous paid time off
- Growth opportunities through company sponsored leadership development courses and trainings
This position is not eligible for sponsorship.All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.The Jamar Company strives to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: 218-###-####Email: ...@jamarcompany.comEqual Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese English - Spanish - Chinese If you want to view the Pay Transparency Policy Statement, please click the link: English